Specialist - Help Desk Executive

Where You’ll Make a Difference

• Manage the end-to-end Accounts Payable cycle in SAP, ensuring accurate and timely invoice processing.

• Serve as the primary point of contact for vendors, resolving queries related to payments, invoices, and account status through phone, email, and helpdesk systems.

• Monitor daily email inflow, meet SLA commitments, and maintain high accuracy standards for invoice processing and query resolution within agreed turnaround times.

• Process supplier invoices by validating and matching invoices against purchase orders and supporting documentation.

• Reconcile supplier statements, identify discrepancies, and drive timely resolution.

• Investigate and resolve payment-related issues by collaborating with internal stakeholders across Procurement, Finance, and Operations.

• Maintain accurate records of supplier interactions and transactions while ensuring compliance with company policies and procedures.

• Support compliance with internal controls, audit requirements, and regulatory standards.

• Contribute to process improvements, automation initiatives, and operational excellence programs to enhance efficiency and effectiveness.

• Document and maintain standard operating procedures, policies, and process manuals while communicating updates across the AP function.

What Makes You the Right Fit?

• Bachelor's degree in Commerce, Finance, Accounting, or a related discipline.

• 5+ years of experience managing the complete Accounts Payable process in a SAP environment.

• Strong understanding of invoice processing, vendor reconciliations, payment processing, and AP controls.

• Experience handling vendor communications and resolving queries in a customer-focused manner.

• Proficiency in Microsoft Office tools, particularly MS Excel, Word, and PowerPoint.

• Excellent verbal and written communication skills with fluency in English.

• Strong analytical, organizational, and problem-solving skills with keen attention to detail.

• Ability to prioritize tasks, manage multiple deadlines, and perform effectively under pressure.

• Flexible to work in regional shifts and adapt to changing business requirements.

How Would You Stand Out?

• Experience driving AP process automation, continuous improvement, or digital transformation initiatives.

• Strong knowledge of AP compliance, internal controls, and audit requirements.

• Proven ability to collaborate cross-functionally and build strong vendor and stakeholder relationships.

• Experience creating, updating, and communicating process documentation, policies, and operational guidelines.

• Demonstrated track record of improving SLA performance, process accuracy, and customer satisfaction.

• Familiarity with shared services or global business services environments.

• Mindset focused on innovation, problem-solving, and delivering exceptional service to internal and external stakeholders.