Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job DescriptionThe purpose of this Knoxville, TN (on site) job is to investigate and resolve incidents of workers’ compensation claims.
- Investigate, evaluate and resolve Medical Only and/or Lost Time employee injury claims
- Facilitate and coordinate injured team member’s medical care, calculate and pay benefits based on statutory guidelines
- Manage, document, analyze, negotiate and settle claims
- Manage and control claim related documentation including Personally Identifiable Information (PII) and Health Insurance Portability and Accountability Act (HIPAA) related information
- Provide reserve recommendation to Pilot Corporate Management for cases processed by TPA and applicable in-house claims
- Resolve conflicts with claims in collaboration with senior or more tenured adjuster
- Collaborate with defense counsel on litigation closure strategy
- Manage litigation to obtain favorable outcome and resolution
- Focus on loss prevention and hazard correction during claim handling
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies and procedures
Qualifications
- High school diploma or equivalent certification required
- Associate’s degree in business or related field preferred
- Minimum three years’ experience in related work experience preferred
- Intermediate Microsoft Office skills
- Strong Excel skills
- Strong conflict resolution and problem-solving skills
- Ability to handle multiple tasks, meet deadlines and work independently
- Professional demeanor when communicating in person, email or phone
- Ability to work in a fast-paced environment
- Strong attention to detail
- his position requires candidates to be legally authorized to work in the United States without employer sponsorship
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
Skills Required
- High school diploma or equivalent certification
- Associate's degree in business or a related field
- Three years of related work experience
- Intermediate Microsoft Office skills
- Strong Excel skills
- Strong conflict resolution and problem-solving skills
- Ability to handle multiple tasks, meet deadlines, and work independently
- Professional communication skills in person, by email, and by phone
- Ability to work in a fast-paced environment
- Strong attention to detail
- Legally authorized to work in the United States without employer sponsorship
Pilot Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pilot Company and has not been reviewed or approved by Pilot Company.
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Healthcare Strength — Health coverage includes medical, dental, and vision plans plus complimentary virtual care, physical therapy, surgical services, and targeted programs for sleep and metabolic conditions. HSAs/FSAs and prescription access options broaden utility and support ongoing care.
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Parental & Family Support — Paid parental leave offers bonding time, with additional paid recovery time available for birthing parents where eligible. Adoption assistance helps offset family‑building costs.
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Affordable Benefits — Some travel center team members can enroll in low‑cost health plan options. Prescription savings programs further reduce out‑of‑pocket costs for care.
Pilot Company Insights
What We Do
Pilot Company is a travel center and energy company owned by Berkshire Hathaway, operating gas stations and convenience stores. It provides services such as diesel fuel, truck parking, and showers for travelers.
