Specialist, Vendor Management

Job Description
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
The role of the Specialist in the Vendor Management Office is to take the lead relationship role between the vendor and the McDonald's stakeholders for a portfolio of Global Technology vendors contributing to the overall success of the McDonald's business. This role is responsible for the governance of the performance of the vendor producing and managing the RAID log, CSIP. The Specialist serves as a vendor contract subject matter expert to McDonald's stakeholders providing clarity on contractual obligations and deliverables.
Key Responsibilities
Primary responsibilities of this position are related to the health of McDonald's relationships with the in-scope vendors. The individual who fills this role is responsible for managing outcomes and results as follows:

• Identifying, negotiating, and on-boarding new suppliers
• Executing contractual changes with engagement from key stakeholders
• Managing critical disputes, involving appropriate executive and key stakeholders as appropriate
• Through the execution of VMO standard operating procedures:
  • Ensures McDonald's stakeholders understand our contractual obligations under agreements
  • Monitors performance of contracts against performance indicators to ensure all obligations under agreements are being met
  • Leads the development/reporting of the provider scorecard (Executive, Functional, Operational reporting)
  • Leads monthly contract and vendor review meetings, holding the vendor accountable for delivery and formulating improvement plans.
• Managing the contract benchmarking and renewal process with the engagement from the stakeholders
• Reviewing, validating and approving provider invoices to ensure they are compliant with the contract terms/conditions
• Alignment of processes with the other Global Technology teams and business partner teams

Qualifications:
The successful candidate for this position will have the following experience and expertise:

• 1 - 3 years experience within an IT or Technology provider management role
• Bachelor's degree in IT or related discipline OR 1-3 years function experience in lieu of a degree
• Demonstrated strong relationship building and management of stakeholders and vendors
• Good conceptual and creative thinking with ability to communicate complex issues and information to all levels of the organization
• Self-driven, detail-oriented individual who actively works to remove barriers to achieving results
• Ability to work in a global fast-paced and agile environment
• Adapts to changes in priorities with ease and is comfortable 'working in the grey'
• Excellent presentation and meeting facilitation skills
• Team orientated, collaborative leadership skills and ability to lead cross-functional colleagues and provider teams
• Demonstrated and strong ability to remain focused under pressure
• Adaptable and flexible while working in a busy global team

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.