Specialist, Underwriting Operations Support

Join us as a Specialist, Underwriting Support to take your career to the next level with a global market leader.

How you will make an impact

As a Specialist in our Underwriting Operations Team, you will be responsible for providing efficient and high-quality underwriting support to the UK Underwriting Teams. You will support the end-to-end underwriting process through regular liaison with other functions to ensure the highest quality of service is delivered to our brokers and clients.

This is a fantastic role for someone with good general insurance knowledge who wants to progress their career in underwriting operations. You will be given comprehensive training and the opportunity to complete insurance qualifications.

Some of the key responsibilities include:

• Manage a portfolio of Accounts

• Efficiently and accurately ensure all new business and renewal accounts are processed

• Proactive engagement with Underwriting to ensure new and renewed accounts have an efficient and smooth account hand over, ensuring information received is understood and complete in order to process / instruct policies on systems and to the network.

• Liaise with Underwriters to ensure correct interpretation of data for accuracy and completeness.

• Maintain documentation and files, ensuring all documentation is retained centrally.

• Accountable for (RI) premium, (RI) commission and tax bookings in processing systems

• Track implementation progress and liaise with our global network to resolve queries.

• Liaise with the Credit Control team - answering queries, tracking, and monitoring premium using core underwriting systems.

• Manage requests originating from clients and brokers, and refer to Underwriting as required.

• Participate in client/broker meetings, as requested by Underwriting.

• Regular interaction with our off-shore team – leading huddles, auditing work, quality control

• Build strong relationships with internal and external stakeholders

• Develop expert level knowledge with regards to systems, and processes and keep abreast of new guidelines published.

• Act as reference point for others in the team when questions come up and/or uncertainties exist.

• Support project work to ensure that existing processes meet requirements.

What you’ll need to succeed

• Minimum A-level standard of education or equivalent business experience

• General insurance knowledge

• Knowledge of Underwriting processes with regards to the following areas:

• Submission/ Quotes

• Risk specifics, basic pricing principles

• Reinsurance concepts (FAC RI, Captive, Treaties etc.)

• Domestic market specifics and customs

• Knowledge of premium allocation principles, (European) cross-border tax calculation & processing specifics as well as insurance accounting principles

• Strong organisation skills with the ability to prioritise work and meet deadlines

• Collaborative with the ability to build strong relationships with key internal and external stakeholders.

• Excellent communication skills

• Strong problem solving skills

• Attention to detail

• Strong IT skills - experience of Microsoft Outlook, Word, Excel, Powerpoint, Teams and Power BI would be advantageous

We would encourage you to complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].