Specialist Travel Desk

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

WHAT’S ON YOUR PLATE?

This role will manage end to end Travel desk support on a range of all travel activities, managing, negotiating, playing a key role for the travel desk team and delivering good travel experience to the employees, etc.

Note: The role will be negotiating prices of different countries, handling complex data, reviewing policies, identifying gaps and making recommendations for process improvements.

• Negotiate and manage corporate rate agreements with airlines, hotels, and car rental companies; review and renew contracts annually

• Review the travel policy periodically, identify gaps, and recommend updates to management

• Track and report monthly travel spend vs. approved budget; flag overruns proactively

• Handle travel disruptions (cancellations, re-routing, emergencies) and act as the point of contact for employees in transit

• Monitor traveler whereabouts for international trips to ensure duty of care compliance

• Reconcile booked travel against employee expense claims and coordinate reimbursement eligibility with Finance

• Assist employees in making travel arrangements internationally and domestically to include hotel and car rentals.

• Secured reservations for air travel, hotel and car rentals, following up when necessary, to complete the reservation

• Advised the employees on destinations and made arrangements for transportation, accommodations, car rentals

• Completed travel arrangements and related services for employees including air, hotel and car at lowest possible fares to maximize revenue

• Provided advice about visas or passports, verified that all travel arrangements are confirmed prior to departure

• Follow all company policies and procedures to assure accurate travel arrangements for employees.

• Coordinated and made professional, accurate and cost-effective travel arrangements for the employees

• Provided outstanding customer service by assisting with on-line flight bookings and hotel reservations

• Calculate rates and introduce a high volume of savings

• Maintained and excellent track record for effectively managing and growing corporate accounts

• Handled all related admin/personnel & accounting issues with regards to air travel eligibility for reimbursement

• Ensure to keep the travel cost within the budget

Procurement Support (Category Assistance)

• Assist the Procurement team in day-to-day sourcing activities for assigned categories, including preparing RFQ/RFP documents and vendor comparison summaries

• Coordinate vendor onboarding and maintain up-to-date vendor data in the vendor database

• Support contract tracking and renewal reminders in the contracts management system (Onit)

• Conduct basic market benchmarking and price comparisons to support category decisions

• Assist in spend analysis and data consolidation for reporting purposes 

WHAT DID WE ORDER?

• Bachelor’s Degree

• Solid knowledge and understanding of travel desk processes, policy, and systems

• 2-4 years’ Experience in Travel Desk Management.

• Basic understanding of procurement processes and vendor management

• Experience working across multiple legal entities or business units is a plus

• Strong analytical skills to ensure both short- and long-term business goals, objectives, and targets are met

• Ability to negotiate, establish, and administer contracts with Hotels and other parties

• Excellent verbal and written communication skills

• Accuracy and precise attention to detail

• Ability to work with management and staff at all levels