GCI's Specialist, Total Rewards will support the administration and delivery of Total Rewards programs, including compensation, benefits, leave, and wellness initiatives. Ensures accurate program administration, regulatory compliance, and positive employee experience through responsive customer service, operational excellence, and effective program support.
Essential Duties and Responsibilities:
- Assist with the company’s Total Rewards including preparing benefit and compensation information, assisting with new hire benefits orientation, and reviewing enrollment for eligibility and accuracy.
- Provide guidance and assistance to new and existing employees with the available Total Rewards package.
- Assist with preparation and execution of critical Total Rewards processes, including annual open enrollment, compensation increase cycles, and related program activities.
- Respond to Total Rewards inquiries and complaints received by email, voicemail, in person, or virtually, ensuring prompt, equitable, and courteous resolution.
- Maintain contact with vendors and employees in person, virtually, by phone, or by email to support effective utilization of the company’s Total Rewards programs.
- Work closely with Payroll and vendors to ensure Total Rewards submission data is accurate and complete.
- Work closely with Payroll and HRIS teams to maintain accurate Total Rewards premiums and earnings.
- Assist with the company’s Wellness Program by maintaining accurate eligibility reporting and supporting internal communications.
Minimum Qualifications:
Serves as an experienced administrative professional responsible for independently coordinating Total Rewards programs and operational activities. Administers more complex transactions, supports compensation and benefits processes, prepares analytical reports, maintains confidential records, assists with program implementation, and serves as a primary resource for routine inquiries from employees, managers, HR Business Partners, and vendors.
REQUIRED:
* A combination of education and relevant work experience sufficient to successfully perform the essential duties of the position may substitute to meet the total years required on a year-for-year basis.
Education*:
- High school diploma or equivalent; this requirement is met by candidates who hold an associate or bachelor’s degree.
Experience*:
- 2 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
Skills:
- Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
- Ability to apply standard procedures, recognize exceptions, resolve routine problems, and escalate non-routine matters appropriately.
- Proficiency using Microsoft Office, HRIS, business systems, filing and organization tools, and standard office equipment.
- Ability to collaborate with teammates, share knowledge, and support department operations.
PREFERRED:
- 4 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
- Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
- Experience identifying process efficiencies or supporting quality assurance activities.
Work Requirements and Conditions:
- Position is fast-paced and subject to rapidly changing priorities, multiple deadlines, and some challenging customer/vendor interactions.
- Work is primarily sedentary, requiring daily routine computer usage.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficiently to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, parental status, veteran status, family medical history, genetic information, or any other characteristic protected by law.
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by employees in this role It is not designed to be an exhaustive list of all activities, duties, responsibilities, or skills that are required. GCI reserves the right to revise, modify, change, assign, or reassign job duties and responsibilities at any time with or without notice.Skills Required
- High school diploma or equivalent; an associate or bachelor’s degree also satisfies this requirement.
- Two years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
- Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
- Ability to apply standard procedures, recognize exceptions, resolve routine problems, and appropriately escalate non-routine matters.
- Proficiency using Microsoft Office, HRIS, business systems, filing and organization tools, and standard office equipment.
- Ability to collaborate with teammates, share knowledge, and support department operations.
- Four years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
- Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
- Experience identifying process efficiencies or supporting quality assurance activities.
What We Do
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider. We’re headquartered in Anchorage where we’ve served our neighbors for more than 40 years. GCI employs nearly 2,000 Alaskans and has invested more than $4 billion in its Alaska network and facilities. Today, GCI serves more than 200 communities including some of the most remote in North America. GCI's services are connected through fiber optic, satellite, and microwave network facilities, which are connected to the lower 48 states by geographically diverse fiber. This is the only network of its kind in Alaska. It allows the company to provide customized services to healthcare, education, enterprise, and residential customers in the Alaska market, which covers an area larger than Texas, California, and Montana combined. More information about GCI and Alaska’s Most Advanced Network can be found at www.gci.com. GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
