As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.
Responsibilities:
- Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
- Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.
- Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
- Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
- Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.
Qualifications:
- Associates’ Degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience required
- Licenses/Certificates/Designations required
- Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
- 5 years of experience in the technical field of expertise in design, implementation and/or commissioning
- Possess a customer-centric mindset
- Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio
- Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility
- BICSI RCDD or Industry Equivalent
- Ability to travel up to 10%
About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- Associates degree or college diploma, or commensurate years of technical experience
- Licenses, certificates, or designations
- Bachelors degree in a technical or engineering discipline, or commensurate years of technical experience
- Five years of experience in a technical field involving design, implementation, and/or commissioning
- Customer-centric mindset
- Fundamental proficiency with Microsoft Office, Outlook, Word, Excel, PowerPoint, and Visio
- Strong technical skills and ability to make recommendations within the designated area of responsibility
- BICSI RCDD or industry equivalent
- Ability to travel up to 10%
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
