Specialist Success Associate

Specialist Success Associate

Join our team in Dumfries working Monday to Friday, 37.5 hours per week.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? Covetrus UK is looking for a Specialist Success Associate to join our Customer Excellence team in Dumfries.

What You’ll Be Doing:

As a Specialist Success Associate, you’ll be the first point of contact for our valued customers, providing support via email, phone, and live chat. You’ll manage a defined customer group, triage inbound queries, and proactively engage to ensure satisfaction and success.

Key Responsibilities:

• Deliver top-tier customer support across multiple channels.

• Manage and maintain customer relationships within a defined business area.

• Triage and escalate queries to the appropriate teams.

• Keep customers informed and updated on progress.

• Identify and suggest process improvements.

• Participate in training to enhance product and business knowledge.

• Stay current with product updates and internal communications.

What We’re Looking For:

• Experience in customer service or internal sales within a commercial, sales-focused environment.

• Educated to Standard Grade level or equivalent.

• Knowledge of the veterinary profession or animal health market is a plus.

• Proficiency in Microsoft Office and familiarity with Salesforce CRM or similar systems.

• Strong interpersonal and communication skills.

Why Join Us?

At Covetrus, we believe that your well-being and success matter. That's why we offer a comprehensive range of benefits that go above and beyond, making your experience with us truly exceptional. Here's a glimpse of what awaits you:

🌟 Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.

🌈 Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.

🌠 Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.

🏦 Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.

🚴 Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.

🤝 Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.

🎉 Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.

👓 Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.