This is a 12-month maternity cover position based in our Dumfries office. The role is full-time, working Monday to Friday, 37.5 hours per week.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? Covetrus UK is looking for a Specialist Success Associate to join our Customer Excellence team in Dumfries.
What You’ll Be Doing:
As a Specialist Success Associate, you’ll be the first point of contact for our valued customers, providing support via email, phone, and live chat. You’ll manage a defined customer group, triage inbound queries, and proactively engage to ensure satisfaction and success.
Key Responsibilities:
- Deliver top-tier customer support across multiple channels.
- Manage and maintain customer relationships within a defined business area.
- Triage and escalate queries to the appropriate teams.
- Keep customers informed and updated on progress.
- Identify and suggest process improvements.
- Participate in training to enhance product and business knowledge.
- Stay current with product updates and internal communications.
What We’re Looking For:
- Experience in customer service or internal sales within a commercial, sales-focused environment.
- Educated to Standard Grade level or equivalent.
- Knowledge of the veterinary profession or animal health market is a plus.
- Proficiency in Microsoft Office and familiarity with Salesforce CRM or similar systems.
- Strong interpersonal and communication skills.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Top Skills
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
