Specialist, Strategic Account Management

Posted 12 Hours Ago
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Chanthabuly, Vientiane, Chanthabuly, Vientiane Capital, LAO
In-Office
Junior
Information Technology
The Role
Manage and grow key vendor accounts through store visits, troubleshooting, performance monitoring, negotiation, and onboarding. Coordinate cross-functional campaigns and projects, acquire new vendors, analyze KPIs, and support regional initiatives to drive order growth, profitability, and improved customer experience.
Summary Generated by Built In
Company Description

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.

Job Description

Vendor management Function

  • Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
  • Assist in strategic planning to improve shop performance
  • Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
  • Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops
  • Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
  • Collaborate with team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
  • Responsible for acquiring new vendors as assigned to expand the business portfolio
  • Meeting and signing Strategic Key Vendors and getting them on board.
  • Ensure continuous growth in orders through – New Vendor Onboarding, Existing Inventory Optimization, and activation

Support Function

  • Assist in ad-hoc project rollouts
  • Participate in regional monthly meetings
  • Collaborate with various departments to enhance vendor performance and address issues
  • Support other teams such as QA and Sales by collecting pertinent data
  • Complete other tasks as assigned by the line manager
     

Qualifications

  • Bachelor's Degree in Business or related discipline
  • Fluent in English 
  • Proficiency in MS Office (Word, Excel, PowerPoint) and Google Drive (Basic to Advanced)
  • Familiarity with Salesforce is a plus
  • Minimum 2 years of job-related experience
  • Effective communication across geographical and cultural boundaries, and the ability to navigate large matrix organizations
  • Strong analytical, problem-solving, and strategic planning skills
  • Efficient management of internal and external stakeholders
  • Excellent verbal and written communication skills and competent presentation skills
  • Willingness and ability to adapt to a rapidly changing and high-growth environment
  • Strong negotiation skills
     

Additional Information

  • Dynamic and challenging working environment with a steep learning curve.
  • Culture that empowers you to take full ownership of your work and career.
  • Great working atmosphere with regular company and team events.
  • Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
  • Competitive package, incentives, allowances, food perks, insurance, and more.
  • Commitment to developing you personally and professionally.

Skills Required

  • Bachelor's Degree in Business or related discipline
  • Fluent in English
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Proficiency in Google Drive (Basic to Advanced)
  • Familiarity with Salesforce
  • Minimum 2 years of job-related experience
  • Effective cross-cultural communication and ability to navigate matrix organizations
  • Strong analytical, problem-solving, and strategic planning skills
  • Efficient management of internal and external stakeholders
  • Excellent verbal and written communication and presentation skills
  • Strong negotiation skills
  • Willingness and ability to adapt to a rapidly changing and high-growth environment
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The Company
Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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