The Role
The Stadium Security Crowd Management Specialist oversees Private Security resources on Match Day, ensuring crowd safety and compliance with FIFA standards. Responsibilities include monitoring crowd movement, reporting incidents, coordinating with various teams, and maintaining operational records.
Summary Generated by Built In
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
This role is designated as match day–only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting operationally to the FIFA Stadium Safety & Security Senior Manager, the Stadium Security Crowd Management Specialist is responsible for overseeing the Private Security resources deployed across public spectator areas during Match Day stadium operations.
The role ensures that Private Security personnel assigned to concourses, vomitories, seating bowl access points such as Turnstiles and Pedestrian Screening Areas, circulation routes, and spectator-controlled zones operate in accordance with approved FIFA policies and procedures, the Venue Safety & Security Plan (VSSP), Dot Maps, and Match Day directives.
The EVS Crowd Management Specialist supports the safe and orderly movement of spectators and ensures zoning integrity throughout the stadium footprint.
Key Responsibilities and Oversight
Operational Delivery – Spectator Areas
- Oversee Private Security personnel deployed across:
- Public concourses
- Vomitories and seating bowl access points
- Circulation corridors
- Stairwells and vertical movement points
- Designated spectator holding or contingency areas
- Ensure deployment aligns with approved Dot Planning and VSSP zoning.
- Maintain operational integrity of access control between public and restricted areas.
Crowd Flow & Zoning Integrity
- Monitor spectator density and movement patterns.
- Support mitigation of congestion, bottlenecks, and late-arrival surges.
- Ensure spectators remain within ticketed zones.
- Identify and escalate emerging crowd risks or unsafe behavior.
- Coordinate with Private Security Supervisors to adjust deployment as required.
Compliance & Standards
- Monitor adherence to FIFA operational directives relating to crowd management and zoning.
- Ensure Private Security personnel enforce access control in accordance with approved post orders.
- Identify and escalate deviations from approved operational planning.
Incident Management & SOC Coordination
- Monitor, document, and report crowd-related incidents within spectator areas.
- Immediately escalate significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC).
- Support coordinated response in alignment with FIFA Security directives.
- Provide timely situational updates through established reporting channels.
- Participate in post-incident reviews where applicable.
Stakeholder Liaison
- Coordinate operationally with:
- Private Security supervisors
- Stadium Operations
- Guest Services teams
- Access Management
- Law Enforcement when tactical intervention is required
- Ensure clarity of escalation pathways for crowd-related incidents.
- Maintain professional conduct in high-density, high-pressure environments.
Reporting & Administration
- Maintain accurate operational records relating to crowd deployment and incidents.
- Submit Match Day updates and post-match summaries as required.
- Support compliance verification and operational validation processes.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Education & Qualifications
- Relevant professional certifications in event operations or safety management are an advantage
Work Experience
- Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments
- Experience supervising or coordinating private security services
- Experience in Crowd Management on large scale events
- Strong understanding of access control, incident response, and operational security principles
- Major event or international tournament experience is an advantage
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
PAY INFORMATION
In accordance with California' s Equal Pay and Opportunity Act, the pay range for this position is $34 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Minimum 3-5 years of experience in security operations
- Experience supervising or coordinating private security services
- Experience in Crowd Management on large scale events
- Strong understanding of access control, incident response, and operational security principles
- Fluent in English
- Proficient in MS Office and planning software
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
