Specialist - Solution Engineering- ANZ

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Key Responsibilities:
Client Consultation:
Work closely with clients to understand their business needs, goals, and challenges.
Provide expert advice on best practices, solution customization, and implementation strategies.
Conduct needs assessments to recommend the most suitable solutions.
Implementation and Integration:
Lead the deployment and integration of products or services within client environments.
Configure solutions to align with client-specific requirements.
Oversee end-to-end implementation projects, ensuring timely delivery and adherence to quality standards.
Training and Enablement:
Develop and deliver training sessions to educate clients on product usage and best practices.
Create user manuals, guides, and other training materials to support client enablement.
Conduct workshops and knowledge transfer sessions to ensure client teams are self-sufficient.
Technical Support and Troubleshooting:
Provide technical expertise to resolve client issues during and post-implementation.
Collaborate with internal support and engineering teams to address complex challenges.
Proactively identify potential issues and implement preventive measures.
Project Management:
Manage multiple client projects simultaneously, ensuring alignment with timelines and budgets.
Communicate project status, risks, and milestones to stakeholders and clients.
Document all aspects of the project lifecycle, including scope, deliverables, and outcomes.
Collaboration and Advocacy:
Act as a liaison between clients and internal teams to ensure alignment on project goals.
Provide client feedback to product management teams to support continuous improvement.
Advocate for client needs and ensure their expectations are met or exceeded.
Performance and Metrics:
Track and report on client success metrics, project outcomes, and service effectiveness.
Analyze service performance data to identify improvement opportunities.
Share insights and recommendations to optimize service delivery and client satisfaction.
Qualifications:
Education: Bachelor’s degree in Business, Information Technology, or a related field.
Experience:
3-5 years of experience in professional services, client success, consulting, or a similar role.
Proficiency in project management tools and methodologies.
Certifications:
Certifications in project management (e.g., PMP, PRINCE2) or relevant technologies are advantageous.
Skills:
Strong client-facing communication and interpersonal skills.
Expertise in solution deployment, configuration, and integration.
Analytical mindset with the ability to troubleshoot technical and business issues.
Proficiency in tools like CRM systems, analytics platforms, and technical software related to the industry.
Key Competencies:
Client-Focused: Dedication to understanding and addressing client needs effectively.
Problem-Solving: Ability to develop innovative solutions for complex challenges.
Time Management: Skilled at managing multiple projects and priorities efficiently.
Team Collaboration: Works effectively with cross-functional teams to achieve shared goals.
Adaptability: Thrives in dynamic environments and adjusts to evolving client requirements.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!