At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Join our dynamic team as a Specialist Software Engineer and play a critical role in shaping our cutting-edge Contact Center Copilot solution. This role demands knowledge in retrieving and processing data from external systems like Salesforce and SharePoint and integrating it into AWS Bedrock Knowledge Base. You will leverage your understanding of LLMs, AWS services, and advanced Python programming to build scalable and robust solutions. Collaboration with cross-functional teams, mentoring peers, and driving best practices in cloud architecture and software engineering will be key aspects of your role. Your contributions will ensure seamless integration, exceptional performance, and innovation in our product.
How will you make an impact?
- Design and implement robust data ingestion pipelines from external systems to AWS Bedrock Knowledge Base.
- Develop scalable and optimized solutions using AWS services like Lambda, API Gateway, S3, DynamoDB, and CloudWatch.
- Leverage LLMs to enhance the Contact Center Copilot’s capabilities.
- Optimize Python code for performance and reliability.
- Integrate APIs from external systems like Salesforce, SharePoint other third-party knowledge repositories.
- Architect and implement serverless solutions for real-time and asynchronous operations.
- Mentor team members and conduct code reviews to uphold high standards.
- Collaborate with QA teams to ensure robust test automation.
- Develop monitoring and logging solutions to ensure system reliability.
- Stay updated on AWS and AI advancements to implement new features.
- Collaborate with UI developers to integrate backend services effectively.
- Write and maintain technical documentation.
- Ensure compliance with security and data protection standards.
- Troubleshoot and resolve critical production issues efficiently.
- Contribute to overall product strategy with innovative ideas.
- Ensure scalability and high availability of applications.
Have you got what it takes?
- BS or MS in Computer Science or related degree
- 8+ years of experience in software engineering.
- Proven expertise in Python development.
- Strong experience with AWS services like Lambda, API Gateway, S3, DynamoDB, and CloudWatch.
- Knowledge of AWS Bedrock Knowledge Base or similar services.
- Proficiency in designing and implementing serverless architectures.
- Strong understanding of cloud security best practices.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience in data modelling and database design.
- Knowledge of JavaScript; Angular is a plus.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills.
- Ability to mentor and guide team members.
- Strong understanding of system architecture and design patterns.
- Hands-on experience with API design and development.
- Experience with monitoring tools and performance optimization.
- Familiarity with Agile methodologies.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:9564
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
