Specialist, Senior Account Manager

Posted 20 Days Ago
Be an Early Applicant
Lahore, Punjab, PAK
In-Office
Senior level
Information Technology
The Role
Manage city-wide client accounts: acquire new clients, build strong relationships, negotiate contracts, drive month-over-month account growth, design marketing campaigns, forecast and report commercial and operational metrics, and support cross-functional execution.
Summary Generated by Built In
Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

  • Understanding of retail landscape and category mix.

  • Acquire new clients with healthy commercials in their respective zones.

  • Function as the main contact person for the city-wide Client Accounts.

  • Development and maintenance of strong and trustworthy relationships with all  Accounts in the portfolio.  

  • Analysis and identification of upcoming needs and opportunities. 

  • Negotiate contracts and close agreements to maximize profits.

  • Responsible for MoM Growth of all assigned Accounts.

  • Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.

  • Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.

  • Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts).

  • Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.

  • Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.

  • Additional tasks/projects as they arise.

Qualifications

  • Bachelor's Degree in Business Administration or relevant.

  • You have a good understanding of the retail landscape of Pakistan.

  • Has an acute sense of responsibility and can take full ownership of the function.

  • You have at least 3-5 years’ experience in the relevant field.

  • You are process-oriented and data-driven

  • Experience with Microsoft Office, especially Excel, or Google equivalents

  • Your knowledge of the internet and e-commerce sector is solid

  • You are driven and ambitious.

  • You are very proactive and could lead independent projects.

  • Has the ability to perform root cause analysis and build process flows.

  • You’re very detail oriented and pay attention to all the steps in the process.

Skills Required

  • Bachelor's Degree in Business Administration or relevant
  • Good understanding of the retail landscape of Pakistan
  • 3-5 years' experience in the relevant field
  • Process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Solid knowledge of the internet and e-commerce sector
  • Driven, ambitious, and proactive with ability to lead independent projects
  • Ability to perform root cause analysis and build process flows
  • Very detail oriented and attentive to process steps
  • Acute sense of responsibility and ability to take full ownership

Delivery Hero Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.

  • Wellbeing & Lifestyle Benefits Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
  • Healthcare Strength Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
  • Equity Value & Accessibility Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.

Delivery Hero Insights

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The Company
HQ: Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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