Compensation: $20.85
The Residency Specialist provides customer service to new and continuing students related to Ohio residency for tuition purposes as well as other aspects of their student record such as financial aid and enrollment. This role assists students electronically, over the phone, and in-person. The Residency Specialist communicates with other student services areas to facilitate the consistent delivery of information and services; and refers students to other departments and resources as appropriate.
ESSENTIAL JOB FUNCTIONS:Student Support- Serves as a College Residency Officer, maintaining responsibility for certifying in-state tuition rates for eligible students.
- Monitors students with temporary/contingent residency statuses and facilitates updates when appropriate.
- Assists individuals with understanding State of Ohio Residency requirements. Works with new and continuing students, gathering information to understand and evaluate their individual circumstances regarding Ohio residency and general policies and procedures.
- Maintains thorough and complete understanding of the guidelines listed in the Ohio Revised and Administrative Codes related to Ohio residency eligibility.
- Interprets those guidelines and relevant College and department policies and procedures to ensure compliance and determine best course of action.
- Reviews incoming information and documentation for completeness, evaluates the documentation confirming satisfaction of Ohio Revised & Administrative Codes requirements making the student eligible for in-state tuition, and responds to student in a timely manner.
- Displays technical competence working within the student information system, document management/workflow system, and other electronic tools.
- Conducts outreach and responds to inquiries in-person, via the telephone, and electronically.
- Provides comprehensive customer service in high volume and challenging fast-paced environment, addressing most issues on the spot and referring student to appropriate department for further assistance as necessary.
- Responds to student inquiries in-person, via the telephone and electronically regarding residency and related matters such as admissions, financial aid, registration and general college policies and procedures.
- Provides explanation and guidance related to State, College, and department requirements and processes.
- Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.
- General duties which may include updating/maintaining the Columbus State Residency website, residency application, and residency forms.
- Maintains confidentiality of student records and other information.
- Facilities in-person virtual presentations about residency process to campus departments, students, parents, and potential students both on and off campus.
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
- Attends all required departmental meetings and trainings.
- Manages multiple assignments of varying complexity while meeting federal, state, and internal regulations & procedures, with the ability to adapt to changing needs of the College and business partners.
- Hours may include working outside of normal workweek schedule on an as needed basis.
- High School Diploma or GED
- Three (3) years progressively responsible clerical experience in the area of the assigned specialized function.
- State Motor Vehicle Operators License or demonstrated ability to gain access to work site(s).
- Typical office environment. Regular exposure to moderate noise typical business offices. Must travel to various Columbus State campuses and sites.
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
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Skills Required
- High School Diploma or GED
- Three (3) years progressively responsible clerical experience in assigned specialized function
- Technical competence with student information systems and document management/workflow systems
- Knowledge of Ohio Revised and Administrative Codes related to residency eligibility and ability to interpret policies
- Ability to provide high-volume customer service in-person, by phone, and electronically
- Maintain confidentiality of student records (FERPA compliance implied)
- State Motor Vehicle Operators License or demonstrated ability to gain access to work site(s)
What We Do
Columbus State has been thriving for 50 years. We’re the second largest college in Ohio based on enrollment, we’ve awarded more than 50,000 degrees, and we have a near $1 billion dollar annual impact on our local economy. These are the things we can measure. But then, there are the things we can’t. Like the individual attention our students get in small classes. The wisdom and expertise of our faculty. And the confidence our students build, knowing they’re supported at every turn by professors who are dedicated to their success. At Columbus State, that experience is beyond measure
