Specialist Reservations Support

• Ensure guests are accommodated quickly and appropriately, including transferring reservations to comparable hotels when necessary
• Send, track, and reconcile daily hotel manifests; follow up on missing or unreturned manifests in a timely manner
• Book, modify, and cancel reservations across multiple systems (AS400, Concierge, Clarity, Voice, and hotel partner portals)
• Coordinate and facilitate Hotel Partner Onboarding, aligning on workflows and expectations while building strong working relationships
• Identify and manage close-in reservations missing confirmation numbers by coordinating with multiple hotel partners
• Process manual resort bookings, change requests, and cancellations while maintaining accurate logs and inventory tracking
• Increase inventory by managing eligible name changes, close-in cancellations, and real-time cancellation communication
• Record and audit hotel manifests to monitor turnaround times and ensure prompt corrective action
• Communicate upgrades, denials, discrepancies, and advanced concerns to appropriate internal teams and Customer Experience
• Partner with Hotel Buyers/Travel Partnerships and Hotel Procurement to resolve availability discrepancies and identify inventory opportunities
• Own and manage Select Area Hotel (SAH) re-distribution, auditing reservations up to 12 months in advance and ensuring alignment with contracted inventory
• Perform GDS audits and maintain accurate availability, costs, rates, and allotments
• Use Salesforce to document, track, and resolve partner and reservation issues efficiently
• Maintain detailed knowledge of vacation offers, destinations, participation details, and system updates

• Knowledge of administrative and clerical procedures, including strong Excel proficiency
• High attention to detail with strong analytical, problem-solving, and data entry skills
• Ability to think strategically and analyze information accurately and efficiently
• Strong interpersonal skills with the ability to collaborate across all organizational levels
• Excellent verbal and written communication skills
• Proven ability to manage multiple priorities and meet strict deadlines in a fast-paced environment.

Hilton Grand Vacations is rated four out of five stars for encouraging a culture of work-life balance and family-friendly benefits. Newsweek named us one of “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, our greatest honor has been the ongoing dedication of our Owners, Members, and Guests. We have also received recognition for the outstanding work of our committed Team Members across resorts, call centers, and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide accommodation for individuals with disabilities to participate in the application or interview process. We also support them in performing essential job duties and access employment benefits. Please contact us to request assistance.