At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:Maintains and continuously improves the quality management system at assigned facilities including conducting assigned facility Internal Audits and Management Reviews, hosting External Audits and supporting resolution of nonconformances and actions. Primary contact for the assigned facility for QMS guidance including clarification and interpretations around procedures, delivering QMS related training, and supporting change management activities to build quality culture. Supports the development and implementation of the organization’s QMS.
Primary Duties & Responsibilities
Lead external audit activities for assigned facilities. Activities include audit scheduling, supporting facility management in preparing and planning for the audit, primary contact for external auditor on-site, working with facilities management to resolve any external auditor concerns, and post-audit responses
Manages and provides oversight around resolution of nonconformances, completion of investigations and associated actions resulting from internal and external sources such as audits, management reviews, and employee raised issues. Activities include liaising regularly with facilities management to support root cause investigations and align on appropriate actions to resolve the nonconformance.
Conduct effectiveness review of the QMS including reviewing completed actions for effectiveness.
Primary contact for the assigned facility for QMS guidance. Activities include clarification and interpretations around procedures, delivering QMS related training, and regularly leading change management activities to build quality culture.
Implements and monitors continuous improvement activities at the assigned facilities. Activities include recommending to management opportunities for improvement and process changes to improve quality management.
Lead and conduct management review meetings. Activities include preparing materials, facilitating the management review meeting with facility and top management, documenting results and reporting results to management.
Manages and provides oversight around the complaints process. Activities include facilitating the investigation of the compliant, and oversight of the completion of follow up items assigned.
Support the creation or update of procedures. Activities include supporting process owners with document control requirements, alignment of procedures with the QMS, and reviewing local and facility specific procedures.
Preferred Education & Experience
University Degree in Engineering, Business or other related discipline
Certification as a QMS Leader Auditor
5 years of experience with CSA Group and/or related industry experience
Significant experience in administration of quality assurance or related management systems areas with a focus on ISO 9001 and/or ISO/IEC 17065/17025/17020
Demonstrated ability to plan, organize, prioritize work and follow-through with assigned functions and duties
Demonstrated ability to work with different internal and external stakeholders and ability to manage conflict
Proven strong interpersonal skills, ability to work in teams, and able to communicate effectively both verbally and in writing
Demonstrated decision-making skills with systematic problem-solving ability
High proficiency in Microsoft Office 365 applications, SharePoint, Power-Platform, and project management, scheduling and planning software (e.g. Smartsheet)
Extensive knowledge of CSA Group procedures and processes is preferred
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What We Do
At CSA Group, we excel in addressing emerging, complex issues and technologies. CSA Group is comprised of two organizations: Standards Development and Testing, Inspection, & Certification. Not-for-Profit Standards Development: The mission of CSA Group’s Standard Development organization is to enhance the lives of Canadians through the advancement of standards in the public and private sectors. We are a leader in standards research, development, education, and advocacy. The technical and management standards developed with our 10,000 members improve safety, health, the environment, and economic efficiency in Canada and beyond. Global Testing, Inspection and Certification: CSA Group’s global commercial subsidiaries generate funding for continued standards research and development in support of our mission. Our commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies. To learn more about CSA Group, please visit our corporate website listed in Company Details below.
