Support and coordinate efforts that foster quality and ensure that all pre-analytical, analytical and post-analytical processes are consistent with our company values and mission.
This is an onsite position. (5 days), Mon to Fri
Travel: Up to 25% required. Grade: 47
ResponsibilitiesLicensing and Accreditation
- Support the internal inspection process of the business unit, associated laboratories and specimen collection sites to ensure compliance with applicable federal, state, and local regulations, College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.
- Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations and CAP accreditation standards.
Proficiency Testing
- Assist and ensure enrollment and participation in proficiency testing for each test to include Corrective Action when necessary.
- Coordinate the Validity Check program and Blind Samples resubmission program, if applicable.
- Assist in maintaining a defined instrument-to-instrument, method-to-method, and laboratory-to-laboratory comparison process.
Quality Assurance/Quality
- Improvement Support and assist on monthly Quality Assurance (QA) meetings. Support each department's comprehensive Quality Improvement (QI) plan. Assist in maintaining and monitoring Quality Assurance specific quality indicators.
- Facilitate the preparation, distribution and review of the QA Manual.
- Support the Corporate Quality Surveillance Program, Patient Results Distribution Program, Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by National Quality Assurance. Quality Assurance Initiatives
- Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).
- Assist in the complete tracking of revised reports in compliance with the SOP.
- Assist in any other duties as assigned by the Technical Manager.
Required Work Experience:
- Qualification as defined by CLIA'88 requirement for a Technical Laboratory Supervisor required
- At least 3-5 years employment in a laboratory setting of high complexity testing is required.
- Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation requirements required.
Skills:
- Strong interpersonal communication skills required
- Demonstrated strong writing and composition skills required
- Understands clinical laboratory operations required
- Able to effect Quality Improvement through problem solving skills and knowledge of quality tools required
- Able to manage change required Organization skills required Project management skills required
- Analytical skills required
- Technical skills required
- Computer skills required
- Able to function in a matrix organization desirable
- Multi-tasking skills desirable
- Demonstrated success in motivating team members to reach objectives desirable
Education
- Bachelors degree in chemical, biological or clinical laboratory science or medical technology required.
- ASCP or AMT certification is preferred.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Qualification as defined by CLIA'88 for Technical Laboratory Supervisor
- 3-5 years employment in a laboratory setting of high complexity testing
- Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation
- Bachelor's degree in chemical, biological or clinical laboratory science or medical technology
- ASCP or AMT certification
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
