JOB DESCRIPTION:
THE OPPORTUNITY
This role will conduct quality-related activities in Complaint Handling to deliver consistent high-quality documents, services, products and processes, which adds value to the business. The primary function of the Quality Specialist is to assist in maintaining the quality system.
WHAT YOU WILL DO:
- Assist with administration and ensuring compliance to Quality Management Systems including:
- Complaints Coordination, Batch Release, Exception Reports, CAPA, Document Control, Surveillance, Testing, Batch and Sample Retention and Maintenance, Metrics etc.
- Assist with other support duties as assigned.
- Actively monitors Third Party Manufacturers data and Support areas for compliance with internal Standard Operating Procedures (SOPs) and relevant regulatory (cGMP, ISO) regulations.
- Reviews GMP related documentation for compliance such as batch records and associated data related to product manufacturing, testing and release, validation protocols and reports, labels, product specifications and other documentation as required.
- Participates in Corrective Action/Preventive Action (CAPA) process including the investigation of failures or deviations in the Manufacturing area as required.
- Maintains product complaint logs to identify and report recurring issues to quality assurance management and product development. Collaborate with other internal groups to respond to product inquiries and issues.
- Writes and revises SOPs, controlled forms, and related documents to ensure best practices and alignment with current operations.
- Collaborates with members of the Quality Assurance team working on special projects.
- Participate on permanent and temporary teams which are process or project driven.
- Become familiar and subject matter expert on electronic support systems, ABTRAQ, SmartSolve, CMSNext/Salesforce, etc.
- Collect analysis and publish quality metrics.
- Provide data for support of budgetary submissions
EDUCATION AND EXPERIENCE, YOU’LL BRING:
REQUIRED:
- Bachelor’s degree in Life Science; Engineering; or closely related discipline is required OR relevant combination of education or experience.
- At least 3 years work experience in Quality or related field experience; Less experience may be appropriate with advanced degree.
- Direct experience in a Quality role in a GMP related industry
- Ensures compliance to site level policies and procedures by promptly reporting non-compliance issues to management within Division and Corporation as appropriate.
- Demonstrates understanding of how their function supports the business.
- Demonstrates technical and business competencies that drive results and continuous improvement.
- Candidate should be flexible, have strong problem-solving skills, excellent written and oral communication skills, and be able to lead cross functional teams.
- Experience within quality assurance and complaint handling is preferred but not required.
PREFERRED
- Experience in the Healthcare industry with history of completing successful projects and driving positive compliance outcomes
- Experience with technical problem prevention / resolution.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$66,700.00 – $133,300.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Operations Quality
DIVISION:AMD Molecular
LOCATION:United States > Des Plaines : DP01
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Abbott Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Abbott and has not been reviewed or approved by Abbott.
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Healthcare Strength — Health coverage is frequently characterized as comprehensive and a standout element of the package, with medical, dental, vision, mental health support, wellness resources, and care coordination highlighted. Feedback suggests these offerings materially enhance total compensation beyond base pay.
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Retirement Support — Retirement programs feature strong 401(k)-style contributions and the Freedom 2 Save option that builds savings while employees pay down student loans. Feedback suggests these components are a core value driver of the overall package.
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Leave & Time Off Breadth — Time off provisions are portrayed as generous, encompassing vacation, holidays, and paid parental leave. Feedback suggests this breadth meaningfully boosts perceived total rewards.
Abbott Insights
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What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.








