Hilton Grand Vacations

Specialist Quality Assurance - Non-Comp

Posted 2 Days Ago

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Sedona, AZ, USA

In-Office

Junior

Travel

The Role

Manage post-sale quality assurance for vacation ownership purchases. Guide customers through contracts, closing documents, and reservations; address concerns, provide product support, and complete follow-up to reduce cancellations. Collaborate with sales and hospitality teams to maintain customer service standards and ensure a smooth transition for new owners.

Summary Generated by Built In

There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

Responsibilities

We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!

What will you be doing?

Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
Offer technical support and advice to owners regarding product features and associated services.

Why do Team Members Like Working for us?

GO Hilton discounted hotel rates worldwide as low as $40 per night
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
401(k) program with company match
Employee stock purchase program - purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!

Qualifications

Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the success of our company. To successfully fulfill this role, you must possess the following minimum qualifications and experience:

Minimum 1 year of customer service experience
Valid/Current Arizona Real Estate License
Valid Notary License or the ability to acquire a license
Proficiency (reading/writing/speaking) in English
Flexibility to work a schedule including evenings, weekends, and holidays
Strong ability to efficiently resolve complex customer service issues
High school diploma/GED

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required

Minimum 1 year of customer service experience
Valid and current Arizona Real Estate License
Valid Notary License or ability to acquire one
Proficiency reading, writing, and speaking English
Availability to work evenings, weekends, and holidays
Ability to efficiently resolve complex customer service issues
High school diploma or GED

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.