Specialist Quality Assurance - Non-Comp

Posted 20 Days Ago
Be an Early Applicant
Las Vegas, NV, USA
In-Office
Junior
Travel
The Role
Assist new timeshare owners with contracts, reservations, and purchase-related questions. Conduct post-sale follow-up to reduce cancellations, coordinate with Sales and Hospitality teams, and provide technical support regarding ownership products and services. The role requires notarization experience, Nevada notary licensure, a Nevada real estate or timeshare license, flexible scheduling, and strong customer-service problem-solving skills.
Summary Generated by Built In

At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Specialist in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.

Extraordinary People, Exceptional Benefits:

  • Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
  • Recognition Programs and Rewards
  • Travel Discounts Program
  • Outstanding Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Employee Stock purchase program
  • Numerous learning and advancement opportunities
  • And more!
Responsibilities
  • Help new owners comprehend paperwork and contracts, assisting with reservations and ensuring they feel confident about their purchase.
  • Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
  • Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
  • Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership.
Qualifications

o fulfill this role efficiently, you must possess the following minimum qualifications and experience:

  • More than 1 year of experience in notarizing contract documents.
  • Nevada Notary Public license.
  • Equivalent experience accepted in lieu of High School Diploma.
  • Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
  • Nevada Real Estate or Timeshare License.
  • Strong ability to efficiently resolve sophisticated customer service issues.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have a disability, we'll make sure you can fully participate in the application process, perform essential job duties, and enjoy employment benefits. Just let us know if you need any accommodations.

Skills Required

  • More than 1 year of experience notarizing contract documents
  • Nevada Notary Public license
  • High school diploma, or equivalent experience
  • Ability to work mornings, evenings, weekends, and holidays
  • Nevada Real Estate or Timeshare License
  • Ability to efficiently resolve sophisticated customer service issues

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

  • Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
  • Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
  • Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.

Hilton Grand Vacations Insights

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The Company
HQ: Orlando, FL
4,100 Employees

What We Do

Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.

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