Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Our Purpose:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The ‘Services within Mastercard’ division is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Role:
• Support products across the Cybersecurity Program, with a focus on products that contribute to and run the scale Cyber Assess portfolio focusing on fraud, risk & cybersecurity
• Support delivery of cybersecurity program features geared towards customers managing third party risk programs
• Leverage cybersecurity and payment data to inform merchants, issuers and acquirers of fraud risk
• Learn overall end-to-end product management cycle
• Develop understanding of fraud lifecycle, cyber threats and trends and various risks that impact merchants
• Collaborates with Product Peers (other Technical Program Managers, Developers, UX designers, other Product Managers) and internal customers
Responsibilities
• Elicits and decomposes business requirements into platform requirements and user stories to define the details behind the business requirements; then Collects and shares user stories with engineering teams
• Assist product managers with Go to Market efforts including customer communications, training sessions
• Assist in discovery sessions of new initiatives & development of new features
• Work with regional product managers to communicate roadmap, new features, gain customer feedback
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadma
• Assist with quarterly billing and working with MCBS
• Partner with various other Mastercard teams within Services
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Show eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
• Monitors and reports on metrics, research and surveys
• Recommends trade-off decisions on product features/backlog items
• Prepares launches and monitors product performances, adoption, and operational health for feature sets
• Exhibits effective oral, written and non-verbal communications and delivers high quality work
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the product
Requirements :
• Experience breaking down requirements into features and user stories and overseeing delivery with engineering
• Excellent communication skills with experience presenting to customers, regional teams, and internal stakeholders
• Experience gathering user feedback and working closely with UX design
• Experience with Confluence, JIRA, Aha! and Agile
• Experience with customer facing, scalable, and performant RESTful APIs
• General knowledge of fraud, risk, cyber security and the payments ecosystem
• Experience with excel
• Bonus knowledge: Mastercard data, MPI, MPS, QMR, AHA and ALM
Education / Experience:
• Experience in delivering secure solutions in Financial / Fraud Services Sector or Cybersecurity Risk Management is preferred. Broad understanding of Software Engineering Concepts and Methodologies is required.
• Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Engineering or equivalent work experience.
Total Base Pay Range
89,000.00 - 141,000.00 USD Annual

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $77,000 - $123,000 USD