Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
As part of the Global Cardholder Services team, the Specialist will work across all functions of the Cardholder Services business who focuses on benefits and partnerships to enhance cardholder value and product differentiation. Will support the Commercialization team in driving revenue through go-to-market channel expansion, streamlined reporting and pricing processes, and driving increased benefit usage. They will be accountable for supporting the day-to-day management of executing Networks Sales opportunities including managing internal and external stakeholders and processes. This important position will leverage analytical skills to report on key performance indicators for CHS, track and report on benefit pricing structures, manage brand awareness campaigns and own data tied to new benefit deals.
The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Core Payments, Sales, Finance and Network Sales to gather, aggregate and disseminate relevant information. The ideal candidate is organized, analytical, flexible, energetic, eager to learn and highly motivated – and fantastic communication skills are essential for success!
Roles and Responsibilities:
• Contribute to the expansion of go-to-market strategy by partnering with external suppliers and internal stakeholders to launch and expand our new channel strategy
• Support launch of new global benefits
• Oversees monthly reports on CHS impact, leveraging analytics and creating a comprehensive overview of findings and key takeaways
• Works across regions to maintain an updated view of benefit-level pricing structures
• Manage campaigns for benefits awareness and working with regions to report on results monthly to leadership, share best practices, and give feedback on strategic approach.
• Lead Search campaigns to drive revenue via Global Services, own budget, manage day-to-day interactions with the media agency and pilot new models to drive revenue from the Global Call Center.
• Manages data (identification, delivery) for business casing and other CHS needs (e.g. card volumes, etc.).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.