Specialist, People Operations

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

As part of AMP's People Operations team within People Services, this role is the first point of contact for employees and leaders seeking support on People-related matters. The role provides timely, practical and customer-focused advice across a broad range of Human Resources processes, from everyday employment queries through to performance, conduct and workforce transition activities.

The role is responsible for delivering a high-quality employee and leader experience through the effective management of People Help Desk enquiries, preparation of employment documentation, maintenance of employee records within AMP's Human Capital Management system (Oracle) and support of People processes and organisational change activities.

Working closely with Senior People Operations and Employee Relations Specialists, the role contributes to compliant, efficient and people-focused outcomes while supporting continuous improvement across People Operations services, processes and systems.

How will you make an impact

• Efficiently manage and resolve People Help Desk service requests, ensuring adherence to SLAs and maintaining consistently positive CSAT scores and stakeholder feedback. 
• Provide practical advice to employees and leaders on People matters, including performance and conduct management, and prepare associated documentation such as contracts, letters and Performance Improvement Plans. 
• Support workforce transition activities, including drafting communications, organisation charts, redundancy documentation and other employee-related collateral. 
• Manage and resolve Human Capital Management (Oracle) transactions and queries, including position management, organisational structures, cost centre allocations and supporting documentation. 
• Investigate and resolve payroll queries, collaborating with specialist teams and escalating complex matters where required. 
• Contribute to continuous improvement initiatives and business projects that enhance People Operations processes, systems and service delivery.

What you will bring to the role 

• Ideally at least 2-3 years’ experience in a People-focussed role, with experience dealing with Human Resources matters such as performance and conduct management.
• Basic understanding of the Australian employment framework. 
• Experience dealing directly with employees with a focus on providing positive service. 
• Administrative experience with Human Capital Management programmes. 
• Relevant degree qualification in Human Resources or Industrial Relations, or equivalent experience.

Your interest and experience in Employee Relations and experience working with Oracle although not essential would be well regarded

Who you are

You are an initiative-taking and relationship-focused professional who enjoys supporting people and providing practical, timely advice. You build trust quickly, communicate effectively and are committed to delivering positive experiences for employees and stakeholders. You bring excellent judgement, integrity and attention to detail, with the ability to manage competing priorities in an environment where priorities evolve Curious and eager to learn, you take ownership of your development and are motivated to build your career in Human Resources and Employee Relations.

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.