The People Operations Specialist supports the People Operations function through HR systems administration, reporting, workforce data management, audit controls, transaction processing, and process automation. This role serves as a key operational resource focused on maintaining data integrity, supporting Oracle HCM administration, improving efficiencies, and delivering high-quality service to internal stakeholders.
Key Duties and ResponsibilitiesProcess Improvement and Automation
- Identify and implement automation opportunities across People Services and HRIS.
- Support initiatives that simplify, standardize, and digitize HR processes.
- Research, test, and implement AI Agent opportunities within Oracle HCM.
- Identify opportunities to improve operational efficiency, data quality, and the employee experience.
- Recommend and implement sustainable process improvements.
Oracle Release Management and Testing
- Monitor Oracle quarterly releases, enhancements, and known issues.
- Assess business impacts and recommend workarounds where needed.
- Serve as the lead tester representing People Services during quarterly release cycles.
HRIS System Administration
- Maintain foundational Oracle HCM configuration including Locations, Departments, Job Codes, and HSDL processing.
- Support ongoing basic system administration and maintenance.
Workforce and Data Management
- Manage contingent worker and contractor records within Oracle HCM. Ensure accurate workforce data and compliance with established processes.
- Conduct regular position audits to ensure data accuracy and alignment.
- Support evolving position management processes and governance requirements.
- Perform recurring audits to ensure workforce data integrity. Research and resolve identified discrepancies.
- Manage labor law poster vendor activities and expired location requirements.
- Support compliance-related workforce administration activities.
Transaction Processing
- Participate in regular transaction processing queue coverage.
- Process manual checks, state-required documentation, payroll execution, and related transactions.
- Create and maintain ad-hoc report requests in partnership with People Analytics.
Collaboration
- Partner with People Operations, HRIS, Payroll, Finance, and business stakeholders to support efficient and accurate workforce operations.
- 5+ years of experience in HR Operations, HRIS, Payroll, or a related field.
- Experience working with HRIS platforms; Oracle HCM preferred.
- Familiarity with AI and automation tools used within HR operations.
- Strong reporting, analytical, and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to handle confidential information with discretion.
- Experience with Oracle HCM configuration, administration, and basic knowledge of HSDLs.
- Advanced Excel/Google Sheets and reporting capabilities.
- Experience with audit controls and data governance.
- Experience with process automation and continuous improvement initiatives.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Skills Required
- 5+ years experience in HR Operations, HRIS, Payroll, or related field.
- Experience working with HRIS platforms.
- Experience with Oracle HCM (preferred for administration/configuration).
- Familiarity with AI and automation tools used within HR operations (including AI Agents).
- Strong reporting, analytical, and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to handle confidential information with discretion.
- Basic knowledge of HSDL processing and Oracle HCM configuration (preferred).
- Advanced Excel/Google Sheets and reporting capabilities (preferred).
- Experience with audit controls, data governance, process automation, and continuous improvement (preferred).
What We Do
Coldwell Banker The Real Estate Centre (CB-TREC) is an Ontario based real estate brokerage with offices in Toronto, Vaughan, Newmarket, Barrie, Innisfil, and Orillia. Their experienced team of residential and commercial agents operate across southern Ontario, helping clients reach a wide range of real estate goals. Originally founded in 1906, the Coldwell Banker brand was built on a commitment to professionalism and customer service which remains the cornerstone of our business philosophy today. Coldwell Banker is one of the oldest real estate companies in the country and this experience has helped us achieve the highest sales volume of any national real estate franchise* — double our nearest competitor. A Different Kind Of Brokerage At Coldwell Banker The Real Estate Centre, creating opportunities for our clients and our people is the foundation of our business. So whether you’re ready to buy a home, sell your existing one, or are looking for a rewarding new career, creating the right opportunity for you to achieve your dream is the core principle that’s helped us consistently grow our brokerage since 2000. Our Team Coldwell Banker TREC has Sales Representatives that cover both residential and commercial real estate. Their knowledge and experience can guide you through the real estate process and help you with all the details before, during and after the sale.
