Your Opportunity as the Representative, Payment Services
Apply your customer service skills as a valued member of our Payment Services team. Gain hands‑on experience in payment processing, vendor support, and reporting while progressing toward your career goals. Serve as a trusted point of contact for employees and external vendors, resolving issues efficiently and delivering a high standard of service.
Location: Orrville, OH
Work Arrangements: hybrid with 30% in office expectation
In this role you will:
Support end‑to‑end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
Stay current on departmental initiatives, policy updates, and system changes.
Process invoices daily in third‑party systems with a high degree of accuracy.
Route invoices for approval and ensure timely payment processing.
Partner with internal teams and suppliers to proactively resolve invoice issues.
Follow up quickly on requests to ensure on‑time payments, maximize discounts, and prevent late fees.
Respond to vendor inquiries regarding payment status.
Build a strong understanding of the purchase‑to‑pay process at both a high level and transactional level.
What we are looking for:
Minimum Requirements:
High School diploma
Strong computer skills with a working knowledge of MS Suite and Oracle ERP solution
Strong interpersonal, verbal and written communication skills
Dedicated to delivering exceptional customer service
Strong attention to detail with a high degree of accuracy
Ability to prioritize and adjust to changing deadlines
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
