Specialist, Order Management

Specialist, Order Management  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs.  The Order Management Specialist provides support to the manager to drive “best in class” customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order) and build Supply Chain relationship with key partners. This includes developing and assisting strategic supply chain partnerships, both internal and external. This position supports F&B wholesale, owned and lease teams through management of the complete customer supply chain process. 

What impact you can create at CHANEL:

• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners to optimize our order-to-delivery cycle times 

• Retrieve, analyze and provide documentation for key account(s) in order to provide recommendations regarding service level, On Shelf Availability (OSA) and vendor/retailer performance 

• Maintain Customer Master data (new door upload and data maintenance) 

• Manage price increase process 

• Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply chain capability. 

• Project Management support: makes recommendations for streamlining processes and highlight opportunities for continuous improvement. 

• Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements 

• Become well-versed in the main processes and organization of internal and external customers. Be the internal “voice of the customer” promoting a customer centric culture 

• Develop and maintain strong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers 

You are energized by:

• Working in a highly collaborative environment 

• Navigating complexity and supporting consistent transformation and change management 

• Lead cross-functional processes and become a Subject Matter Expert (SME) 

• Collaborating with teammates and contributing to a healthy and strong sense of morale and culture 

• Passion for learning and growing; challenge the status quo; asking questions! 

• Connecting the dots on problems, bring a keen eye for details and facilitate transparent communications with key global partners 

What you will bring to the team:

• Experience managing E-Commerce Supply Chains preferred 

• Experience working on vendor Supply Team of a FMCG supporting a large retailer 

• High proficiency with computer systems and software applications (SAP, WMS, PowerBI) 

• Superior communication skills - written, oral, and presentation 

• Solid analytical and problem-solving skills 

• Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed 

Position Logistics: 

• 1-3 Years of experience (minimum) 

• BA / BS Degree 

• Hybrid, in-office work schedule: Based in Piscataway, NJ 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

The anticipated base salary range for this position is $58,200 through $90,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks. 

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. 

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   

• For more information, please navigate to the Fondation Chanel website here  

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.