Specialist, Order Management

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Specialist, Order Management to join our team in UPM Business HUB Wrocław, Poland. 

Greetings from your future manager

Hi! We welcome you to join the enthusiastic Order Management Team in Wrocław. In this role you will handle order management tasks with full responsibility of giving the promise internally and externally. You will be a part of diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization.– Katarzyna Kot, Team Leader Order Management.

What you will do 

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes

• Enable accurate and timely recording, processing and confirmation of orders

• Supporting implementation of effective and efficient order management ways of working

• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering

• Carry out related processes such as Materials & Package Material master data

• Ensure troubleshooting in order processes

• Support internal projects and actively participate in the implementation of future ways of working

• Support continuous improvement of work processes

• Guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes

Who you are 

• You have a relevant university degree or at least 2 years business experience in customer service or order processing

• You have a good knowledge of Order Management tools (e.g. SAP)

• You coordinate and communicate effectively with internal stakeholders

• You are a team-oriented person and good networker

• You provide a solution oriented and customer focused mindset

• You have an interest to work in international teams and to cooperate with multiple teams

• You have excellent verbal and written communication skills in English; other European languages will also be considered an asset

This is what we offer to you  

• Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

• Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared goals.

• Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

• Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always seeking to build a more sustainable future.

Additional information 

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Team Leader, Order Management.

Please apply via the apply button and attach your CV latest 3.11.2024. We review applications already during the application period, and you may be contacted already before the application deadline. 

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99 

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path!

If you wish to get more insight about who we are, check out this page!

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