In this role, you will play a key part in ensuring the accurate and timely processing of trades, corporate actions, and reconciliations, supporting critical investment operations. You’ll help maintain data integrity and contribute to reliable reporting that enables informed business decisions.
This role offers strong exposure to global financial markets, collaboration with cross-functional teams, and opportunities to build expertise in automation, analytics, and process improvement—making it an excellent opportunity to grow your career in investment operations.
• Diligently work with clients to obtain timely responses and/or elections from fund managers
• Ensure accurate and timely submission of client instructions, validating acceptance by custodian banks
• Verify entitlements with custodian banks for daily corporate action events and ensure proper execution
• Process trades, corporate actions, and cash/stock transactions accurately within established timelines
• Review reconciliation discrepancies, manage trade exceptions, and implement corrective adjustments
• Act as a liaison between onshore teams and proxy vendors
• Provide periodic reports to business units and clients as required
• Maintain clear and concise documentation aligned with existing processes and controls
• Support team initiatives, including cross-training and industry-specific learning programs
• Identify workflow gaps and initiate process improvements and control enhancements
• Mentor junior associates through training sessions and development of reference materials
• Participate in service calls with internal stakeholders and clients
• Stay updated on securities industry developments and market best practices
• 3–5 years of experience in investment operations or related functions (e.g., reconciliations, asset servicing, settlements, onboarding, or static data)
• 3–5 years of experience using data visualization, workflow automation, business intelligence tools, or similar platforms
• Bachelor’s degree in Business Administration, Finance, Computer Science, Data Analytics, Information Technology, or a related field
• Strong analytical skills with intermediate to advanced proficiency in MS Office
• Experience with MS Power Platform tools; exposure to process improvement initiatives is a plus
• Basic knowledge of investment/financial products
• Basic understanding of database management and SQL is an advantage
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 3-5 years of experience in investment operations or related functions
- 3-5 years of experience using data visualization, workflow automation, business intelligence tools, or similar platforms
- Bachelor's degree in Business Administration, Finance, Computer Science, Data Analytics, Information Technology, or a related field
- Strong analytical skills with intermediate to advanced proficiency in MS Office
- Experience with MS Power Platform tools; exposure to process improvement initiatives is a plus
- Basic knowledge of investment/financial products
- Basic understanding of database management and SQL is an advantage
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
