- Process trades, corporate actions, and cash/stock transactions accurately and within established service level agreements
- Verify entitlements and corporate action details with custodian banks to ensure proper execution and settlement
- Monitor and resolve reconciliation breaks, trade exceptions, and operational discrepancies in a timely manner
- Collaborate with fund managers, custodians, proxy vendors, and internal stakeholders to ensure seamless operational support
- Submit and validate client instructions while ensuring acceptance and execution by custodian banks
- Prepare and deliver periodic reports to internal business partners and external clients as required
- Maintain accurate documentation and adherence to established operational controls and procedures
- Identify process gaps and contribute to automation, efficiency initiatives, and control enhancements
- Support team development through knowledge sharing, cross-training, and mentorship of junior associates
- Stay informed on market trends, securities industry developments, and operational best practices
- 3–5 years of experience in investment operations, asset servicing, trade settlements, reconciliations, onboarding, static data management, or related functions
- 3–5 years of experience utilizing business intelligence, workflow automation, data visualization, or related analytical tools
- Bachelor’s degree in finance, Business Administration, Computer Science, Data Analytics, Information Technology, or a related field Strong analytical and problem-solving skills with intermediate to advanced proficiency in Microsoft Office applications
- Working knowledge of investment products, securities processing, and operational controls Experience with Microsoft Power Platform tools and process improvement initiatives
- Experience working in global investment operations or financial services environments
- Knowledge of corporate actions, proxy voting, asset servicing, and trade life cycle processes
- Exposure to workflow automation, process optimization, or digital transformation initiatives
- Basic knowledge of database management concepts and SQL queries
- Strong stakeholder management, communication, and collaboration skills across global teams
- Continuous improvement mindset with a passion for operational excellence and innovation
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 3-5 years of experience in investment operations or related functions
- 3-5 years of experience using data visualization, workflow automation, business intelligence tools, or similar platforms
- Bachelor's degree in Business Administration, Finance, Computer Science, Data Analytics, Information Technology, or a related field
- Strong analytical skills with intermediate to advanced proficiency in MS Office
- Experience with MS Power Platform tools; exposure to process improvement initiatives is a plus
- Basic knowledge of investment/financial products
- Basic understanding of database management and SQL is an advantage
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
-
Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
-
Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
