Specialist, OPS Data & System Support

Job Description

OVERVIEW:

• Location: Sepang, Malaysia

• Department: NMC

• Status : Full time 
   

Responsibilities

• Provide first and second tier support for operations systems (primarily AIMS, SITA and Navtech).
• Deliver operational data and insights to all stakeholders utilizing Tableau dashboards and BigQuery.
• Report any identified system issues to the vendors through bug documents. The issue needs to be clearly identified including replication steps and screenshots to add detail. Priority to be determined and agreed. Track the bug until a patch for the issue is received, tested and implemented in production.
• Follow the Change Management process, to ensure any changes made to the system are recorded and planned effectively. Changes must satisfy the business need(s) and be released to production in a timely and managed manner.
• Work with the business and ICT Business Analyst to identify clear system requirements for new functionality and systems interfaces, to meet the needs of the airline.
• Manage and conduct User Acceptance Testing (UAT). Includes: the preparation of test plans, organisation of UAT and final sign-off of bug fixes and enhancements.
• Be the primary source of operations system expertise and knowledge for the Airline (Subject Matter Expert). Accountable for the collection, collation and dissemination of information and documentation relating to systems.
• Work with ICT to establish and test the disaster recovery plan to provide system environment redundancy and fail over options. Provide recommendations as to what data should be maintained to cover the business in case of outage.
• Provide data and reporting capability to the business. Includes creating and running SQL scripts to query the database.

Your Traits

• Proactive approach.
• Meticulous, self-starter; reliable and punctual.
• Good customer service skills.
• Able to perform under pressure in a challenging environment.
• Excellent problem solving skills and ability to identify workarounds.
• Ability to maintain confidentiality & manage sensitive data.
• Ability to relate to people at different levels of the business in a diverse staff and subject environment.

Desired Skills and Experience

• A Diploma in Computer Science, Engineering, or a related field
• At least 3 years of relevant experience in Airline Operations, Systems or IT
• Highly proficient in utilizing Tableau and BigQuery
• SQL scripting/report extraction knowledge and experience preferred
• Familiarity with AIMS, SITA and Navtech is an advantage.
• Fluent in G Suite.
• Proficient in oral and written English.
• Good time management and organizational skills with attention to details.
• Ability to gather and write clear requirements (technical writing skills)