We’re seeking a future team member for the role of Onsite IT Support Engineer, Specialist to join our team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Provide technical support for corporate users onsite in the Dublin office, including incident and request management, ensuring technical resolution and service restoration through use of administrative tools
- Provide guidance and expertise to resolve technical faults across hardware and software environments, assisting users appropriately and following up on IT issues accordingly
- Procure, build and deploy end user devices as required, recording deployments appropriately in an asset register and ticketing system, taking full responsibility for accuracy and timely updates
- Adhere to standard operating procedures, system guidelines and associated BNY policies and standards
- Where appropriate, assist other BNY locations remotely, working with the wider EMEA team to deliver first class service
- Understand the configuration and functionality of site technology and take responsibility for escalations involving any site technology
- Pro-actively build and maintain good working relationships with the Business, educating them on the available end user technology and associated capabilities
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in a related discipline or equivalent work experience required
- Experience in technical and customer support required
- Experience in the securities or financial services industry is a plus
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree in a related discipline or equivalent work experience
- Experience in technical support
- Experience in customer support
- Experience in the securities or financial services industry
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
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