The Specialist - Motor Claims will be working in the Delhi ADSC (Assignment Delivery Support Center) garage, where they will be responsible for attending to claims, handling vehicle repair movements, and ensuring the smooth operation of claim handling processes. This role requires strong analytical skills, attention to detail, and effective communication to ensure timely resolution of claims.
The ideal candidate will be able to work independently in a fast-paced environment, manage multiple tasks simultaneously, and maintain a high level of productivity while prioritizing tasks.
Skills & QualificationExcellent knowledge of Automobile and its related aspects
Strong analytical skills to analyze and resolve complex claim-related issues
Effective communication and interpersonal skills to interact with customers, garage staff, and other stakeholders
Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously
Strong problem-solving skills to resolve claim-related issues efficiently
Basic knowledge of computer software applications and systems
Associate Degree in any stream
Attend to claims and handle vehicle repair movements in the Delhi ADSC garage
Analyze and resolve complex claim-related issues, ensuring timely resolution and customer satisfaction
Collaborate with garage staff, customers, and other stakeholders to gather information, resolve issues, and update claim status
Manage multiple tasks simultaneously, prioritizing tasks to meet deadlines and ensure high productivity
Develop and maintain a thorough understanding of claim handling processes, laws, and regulations
Ensure compliance with company policies and procedures, maintaining high standards of quality and accuracy
Identify and report any deviations or discrepancies in claim handling processes, contributing to process improvements
Leverage leadership skills to motivate and guide team members, promoting a positive and productive work environment
Provide exceptional customer service, ensuring timely and effective resolution of claims
What We Do
ACKO, launched in 2016, is a tech company which is solving real-world problems for customers, starting with insurance. We are India’s first digital-native insurer and have meaningfully redefined the insurance category. As a new-age brand, ACKO has brought the customer into the focus with fair pricing, convenience, and superior customer experience. ACKO was founded by Varun Dua and Ruchi Deepak. Varun is a serial fintech entrepreneur who has had extensive experience in the insurance industry spanning over two decades. Prior to this, he was CEO and Co-Founder of Coverfox Insurance Broking. Ruchi has worked in financial services in Mumbai and London with organizations such as Franklin Templeton and venture capital firm Matrix Partners. ACKO is targeted in its approach and operates in the Auto insurance, Embedded Insurance (bite-sized contextual coverages like mobile insurance), and Health Insurance sectors. As a customer-first company serving the digitally savvy, ACKO’s value proposition of ‘Welcome Change’ highlights the offerings of the company that make insurance simple and hassle-free. With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. The company has pioneered the D2C model for insurance in India and empowers customers to choose the right product based on their requirements at the best price, at the click of a button with zero paperwork. ACKO has recently raised USD 450+ million to date and are backed by private equity majors such as General Atlantic and Multiples private equity, top venture capitalists such as Accel, Elevation, and Lightspeed Multiples, along with Amazon, Canada’s largest Pension Fund (CPPIB) amongst others. The company has grown at a CAGR of 88% in the last 4 years, served 75+ million customers and has issued ~900 million policies till date. Check our website - www.acko.com to know more about us.
