Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWHAT’S ON YOUR PLATE?
- Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors.
- Supervise the training teamwork from A to Z to ensure smoothness in the training delivery.
- Track the newbie's accounts activation process, starting from the application submission on Arara until the accounts are activated in compliance with the pre-agreed process.
- Develop the trainers’ profile through close observation of their common and individual opportunities and setting plans for improvement.
- Enhance the training materials to match our continuously raised standards from a time to deliver the best customer experience
- Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers’ expectations.
- Act as a point of contact with the internal and regional stakeholders to collect the best practices and recommendations for the training materials enhancements.
- Ensure adequate training headcount, oversee the hiring process, and confirm team readiness prior to training delivery
- Collaboratively work with the acquisition team and align on the new month's target and do the needful for a smooth process.
- Act as a single point of contact with the dispatch "verification team" in regard to communicating any updates and reducing the re-submission rate.
- Collaboratively work with the third-party company that conducts the criminal inspection to ease the process, track their service level fulfillment, and validate the monthly invoice.
- Tracking and monitoring the Regional and local Kpis
- Ensure full compliance of rider onboarding documentation by validating, tracking, and maintaining all required records in line with company and regulatory standards.
- Monitor and improve regional compliance KPIs by identifying gaps, driving initiatives to increase document completion rates, and implementing engagement strategies that enhance overall country compliance performance
WHAT DID WE ORDER?
- Minimum of 5 years experience
- Good command of English
- Exp. in Excel and PowerPoint; familiarity with Looker and Tableau is a plus
- Training of Trainers (TOT) certification preferred
- Strong project management skills.
Skills Required
- Minimum of 5 years experience
- Good command of English
- Experience in Excel and PowerPoint; familiarity with Looker and Tableau is a plus
- Training of Trainers (TOT) certification preferred
- Strong project management skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
