Specialist, Logistics Invoicing & Claims Operations

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! 

Learn more about us as a workplace upm.com/careers

We are now looking for Specialist, Logistics Invoicing & Claims Operations for a permanent position to join our Service Delivery Logistics Team in UPM Business Hub Poland in Wrocław.

Greetings from your future manager

“Welcome to our service-oriented and goal-directed Team! We have established a well-functioning working environment by targeting on seamless execution of end-to-end processes. Our Team focus is based on supporting UPM Communication Papers Sales, Customer Service, Supply Chain and Logistics in Europe. You will have the unique chance to contribute to ensuring efficient and precise logistics invoicing and claim settlement operations leading to higher customer and service provider satisfaction. Looking forward to your interest taking this great opportunity”– Maciej Kubiak, Team Leader, Service Delivery Logistics.

What you will do

• Perform logistics claim settlement operations

• Handle port and warehouse damages reports

• Execute billing processes for reconditioning and damage recovery costs

• Settle claim insurance cases

• Ensure that all logistics claims are timely completed and in approved/closed status

• Handle logistics claims statistic data to measure SP performance

• Ensure service level compliance based on defined KPIs

• Ensure good communication with external service providers and other stakeholders inside and outside UPM

Who you are

• You are professional in Logistics/Supply Chain/Finance/Accounting

• You have good knowledge of Supply Chain E2E processes

• You are a good communicator with networking skills

• You are a great team player

• You have good knowledge of IT tools and ERP systems like SAP, OTM, MS Office

• You are goal and service delivery oriented

• You are fluent in English

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working 

Additional information

This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.

The position holder will report to Team Leader, Service Delivery Logistics.

How to apply

Please apply via the link above and attach your CV latest August 3, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.  

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499.

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page! 

UPM – we renew the everyday 
Read more: upm.com

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