Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
The exciting transformation journey of Cencora is continuing. As a true specialist in knowledge capture and management, you will play a key role in making it a smooth and efficient success.
Your responsibilities
- Create and edit content by working with various teams to develop, organize, and refine documentation, ensuring clarity and consistency.
- Manage documentation by gathering relevant information from subject matter experts to accurately capture processes, products, and services.
- Oversee content organization within a content management system or enablement platform, ensuring materials are structured, up to date, and easily accessible.
- Maintain governance by implementing best practices for content organization, version control, and compliance with internal standards.
- Leverage document management software to collect, review, and transfer documentation, maintaining rigorous accuracy, completeness, and compliance.
- Coordinate scheduling and communications by maintaining an internal calendar (and external as applicable), sending notifications, tracking key updates, and collaborating with various departments to support new hire onboarding and training initiatives.
- Track user engagement within content platforms and develop strategies to improve adoption and accessibility.
- Review and update content regularly to ensure relevance, accuracy, and alignment with organizational goals.
- Implement robust document control practices, ensuring traceability, systematic revision management, and quality assurance at all levels.
- Support training and teams by providing well-organized resources, process documentation, and structured knowledge management.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Certifications
- Bachelor's Degree in Business Administration or related field, or equivalent education, training and experience.
Experience
- Solid experience in Process Documentation as well as technical writing or business analysis, preferably in a Global Business Center environment.
- Familiarity with KPI development and an understanding of high standards.
- Experience with documentation management systems and AI-based search platforms is a plus, as is Experience working with development teams and creating design solutions for large organizations.
Skills and competencies
- Excellent organizational skills with a high attention to detail.
- Ability to quickly learn business topics and analyze, structure, and document complex business processes.
- Demonstrable fluency with web design or equivalent design tool, process flows/workflow tools , Visio etc.
- Skill in creating standardized formats and terminologies and ability to convey complex information simply
- Ethical Conduct
- Strong customer-centric approach, proactive problem-solving, understanding, and addressing customer needs.
- Ability to understand different perspectives, enable collaborative solutions, and maintain professional integrity during complex negotiations.
- Exceptional written and verbal communication skills in English.
- Expert knowledge of user-centered design principles.
- Strong collaborative skills and comfort in a loosely structured organization
#LI-RM1 #LI-hybrid
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Gross Salary Range (Monthly)
€2,485.30 - €3,550.49
Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB
Top Skills
What the Team is Saying
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
Gallery
Cencora Teams
Cencora Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
