Education
Bachelor’s degree in computer science, Information Technology, or related disciplineExperience
1–3 years in IT Service Desk or technical support roleKnowledge
Basic understanding of ITIL frameworkSkills
Strong problem solving, communication, and customer service skillsTools
Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice, MS Excel, MS Word, MS Power PointOther
Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environmentResponsibilitiesCommunicate effectively with business users to understand issues and provide status updates.
Deliver courteous and professional support over phone, email, or chat.
Follow up to ensure issues are resolved satisfactorily.
Adhere to ITIL processes such as Incident Management, Request Fulfilment, and Change Management.
Maintain proper documentation of incidents and service requests.
Participate in continuous improvement activities for ticket quality and escalation processes.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- 1-3 years in IT Service Desk or technical support role
- Basic understanding of ITIL framework
- Experience with ticketing tools (ServiceNow, BMC Remedy, or Freshservice)
- Proficiency with MS Excel, MS Word, MS PowerPoint
- Strong problem solving, communication, and customer service skills
- Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment
- Adhere to ITIL processes such as Incident Management, Request Fulfilment, and Change Management
- Maintain proper documentation of incidents and service requests
- Participate in continuous improvement activities for ticket quality and escalation processes
Bristlecone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bristlecone and has not been reviewed or approved by Bristlecone.
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Healthcare Strength — Health coverage is described as having improved recently, with core medical, dental, and vision coverage in place for U.S. employees. Health insurance is also characterized positively in several places.
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Leave & Time Off Breadth — PTO, paid holidays, and WFH flexibility are outlined for U.S. employees, with PTO specifically called out positively. Employer-verified details indicate unlimited PTO for some exempt roles.
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Wellbeing & Lifestyle Benefits — An employee assistance program (unMute) provides confidential counseling alongside wellness apps and webinars. Additional wellbeing initiatives and company celebrations reinforce lifestyle support.
Bristlecone Insights
What We Do
Bristlecone is the industry’s largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at www.bristlecone.com
