About this Opportunity
We are looking for an experienced Technical Lead- IP to join our Managed Services Operations team. In this role, you will act as the technical escalation point for complex network incidents and operational activities, ensuring high network availability, timely incident resolution, and adherence to Service Level Agreements (SLAs). You will leverage your deep expertise in IP networking, troubleshooting, fault management, and automation to drive operational efficiency, enhance service quality, and deliver an excellent customer experience.
What you will do
- Act as the technical escalation point for critical incidents and activities requiring advanced technical expertise, including providing 24/7 operational support and on-call availability.
- Monitor ITSM ticket queues, prioritize and distribute tickets effectively to maintain Mean Time to Restore (MTTR).
- Perform alarm analysis, network operations, maintenance, troubleshooting, and Change Request implementation across IP Core (Routers and Firewalls) and IP RAN (Routers and Switches) networks.
- Drive end-to-end fault management, investigate and resolve customer and L1/L2 escalations, and coordinate with vendor support for complex technical issues.
- Identify root causes of P1/P2/P3/P4 incidents, recommend corrective actions, and support Root Cause Analysis (RCA) and customer-facing incident closures.
- Provide second-level technical support for alarm, event, and KPI-related issues.
- Collaborate closely with Performance and Problem Management teams to ensure KPI and SLA compliance and meet customer expectations.
- Work with Field Operations teams to resolve hardware failures, node unavailability, and other field-related network issues.
- Ensure timely service restoration, proactively identify potential failures, and minimize service disruptions to maintain high network availability.
- Conduct network health checks, manage backups, and troubleshoot identified deviations.
- Review and track MIR, CSR, and daily/weekly operational reports.
- Drive automation initiatives to improve operational efficiency and service delivery.
- Manage technical governance with internal and external customers, third parties, and vendors.
- Drive technical competency enhancement within the team and support capacity management and reporting to prevent potential capacity breaches.
- Ensure compliance with SLA, WLA, and OLA requirements.
You will bring
- B.Tech. or an equivalent relevant full-time degree from a recognized university.
- Minimum 8+ years of relevant experience in the IP Networking domain, preferably in Telecom Managed Services Operations.
- Strong expertise in IP networking protocols and technologies, including OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, MPLS-TE, RSVP, FRR, QoS, Segment Routing, EVPN, PBR, NTP, PTP, BFD, and SDN.
- Sound knowledge of switching technologies such as VLAN, STP, RSTP, MSTP, VRRP, and HSRP.
- Strong understanding of IP Security technologies, including ACL, IPSec, NAT, PAT, and CGNAT.
- Good understanding of Seamless MPLS, HVPN, IPRAN network solutions, and ISP networks, including Internet Peering.
- Telecom domain knowledge, including 2G, 3G, and 4G service flows and interfaces.
- Hands-on experience with networking products and technologies from Cisco, Juniper, and Nokia.
- Experience with firewall technologies and products such as Juniper, Palo Alto, F5, and FortiGate.
- Strong communication, stakeholder management, and customer-handling skills, with the ability to drive technical discussions and governance.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Skills Required
- B.Tech. or equivalent relevant full-time degree from a recognized and accredited university
- Minimum 8 years of relevant experience in IP networking
- Experience in Telecom Managed Services Operations
- Strong expertise in IP networking protocols and technologies, including OSPF, IS-IS, BGP, MPLS, LDP, L2VPN, L3VPN, MPLS-TE, RSVP, FRR, QoS, Segment Routing, EVPN, PBR, NTP, PTP, BFD, and SDN
- Knowledge of switching technologies including VLAN, STP, RSTP, MSTP, VRRP, and HSRP
- Understanding of IP security technologies including ACL, IPsec, NAT, PAT, and CGNAT
- Understanding of Seamless MPLS, HVPN, IPRAN solutions, ISP networks, and Internet Peering
- Telecom domain knowledge including 2G, 3G, and 4G service flows and interfaces
- Hands-on experience with Cisco, Juniper, and Nokia networking products and technologies
- Experience with Juniper, Palo Alto, F5, and FortiGate firewall technologies
- Strong communication, stakeholder-management, customer-handling, and technical-governance skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
