Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area.
To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Technology Operations / Infrastructure Production
Technology
8-10 years
- Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
- Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
- Run Critsits sessions for major outages on behalf of Integration team.
- Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
- Checking of various log files to ensure continued processing, and proactive error handling.
- Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
- Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
- Daily Incident and SLA reporting
- As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Convincing People
- Documenting Facts
- Embracing Change
- Generating Ideas
- Interacting with People
Technical Competencies:
- Business Process Improvement
- Change Control and Management (IT)
- IT Business Analysis/ Feature Analysis
- IT Knowledge
- IT Strategy & Planning
- Stakeholder Management
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
