At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Under the direction of a Manager, the Specialist II provides quality technology support to
firm clients with a high degree of customer satisfaction, technical expertise, and timeliness,
in accordance with department policies and procedures.
Responsibilities:
- Provides excellent customer service support to firm clients for Wipfli supported
hardware and software issues of low to moderate complexity. - Resolves issues in accordance with Service Desk Procedures.
- Develops and maintains general knowledge of major client systems including support
policies and procedures. - Assists other specialists or support staff through system knowledge transfer and training.
- Researches and responds to escalated issues and escalate further as required.
Qualifications:
- High School Diploma or an equivalent combination of education and experience.
- Two+ years of Helpdesk experience
- Requires a strong customer service background
- Prior computer system experience including Windows Operating System and
knowledge of Microsoft Office products - Ability to plan, prioritize, and organize work effectively and balance many projects simultaneously
- Ability to work under pressure and time deadlines
- Ability to analyze data and recommend solutions
- Ability to observe, think critically, and demonstrate a rational thought process and linear thinking
- Ability to know when to escalate or seek guidance on an issue or roadblock.
- Ability to obtain certifications or is working towards appropriate certifications.
- Strong written and verbal skills are very important for this position
- Hardware maintenance and repair skills
- Demonstrated skill in providing support for hardware and software in a MS environment
- Demonstrated good problem-solving skill
Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!
#LI-Hybrid
#LI-DK1
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].
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What We Do
Wipfli is an advisory firm that delivers holistic solutions to help clients navigate the modern marketplace, optimize performance and drive growth. Our more than 3,000 full-time associates deliver digital, people, strategy, risk, financial and outsourcing solutions to 54,000+ clients. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.
Why Work With Us
At Wipfli, people count. Our people are core to everything we do — the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all.
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Employees engage in a combination of remote and on-site work.
Freedom to work from anywhere! Wipfli takes a flexible approach in allowing employees to choose to be remote, hybrid, or in-office.
