Specialist II, Client Support

Job Description:

The Deployment Specialist II participates in all stages of the implementation lifecycle for exports (discovery, configuration, testing, deployment, post-go-live support) to review technical readiness in the customer's environment, under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the technical components of the NextGen solution, ensuring infrastructure readiness meets specifications, setting and managing customer expectations regarding the technology and how it will reside in the production environment, knowledge transfer to the customer System administrators and IT staff, troubleshooting issues throughout the implementation cycle and identifying risks and communicating issues to the Project Manager.

Job Responsibilities:

• Document and validate customers’ requirements and map to NextGen functionality.
• Creating a system blueprint and dataflow diagram for each project
• Configure/Upgrade Nextgen Enterprise solution along with client specific components involved in upgrade.
• Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution/upgrade for production
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Ensure infrastructure meets technical specifications and best practices
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
• Engage with multiple projects & customers at the same time and manage priorities.

Education Required:

• Bachelor's Degree or Equivalent Degree.

Experience Required:

• 3-5 years of experience in Healthcare IT
• 3-5 years of experience in Implementation/Upgrade Projects
• 3-5 years of experience with MS-SQL (T-SQL, Query Analyzer, writing stored procedures, and troubleshooting T-SQL code)

Desired Knowledge, Skills, & Abilities:

Must Have:

• Excellent communication skills
• Ability to engage with multiple projects & customers at the same time and manage priorities.
• 3-5 years of experience with MS-SQL
• T-SQL, Query Analyzer knowledge
• Knowledge of writing / debugging stored procedures
• Troubleshooting T-SQL code
• Knowledge of Healthcare terminologies

Good to have:

• Experience in performing Enterprise upgrades with Allscripts/Cerner EHR/EMR Accounts
• Knowledge/Experience of NextGen Enterprise EHR/EMR
• Excellent organization, communication, and collaboration skills.    

• Industry certification in Networking, SQL, AWS/Azure, etc.
• Experience in SaaS / Cloud computing environment.

Work Environment:

• Willing to work in US shifts
• Flexible with shifts and rotation

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.