About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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The Portfolio Support Specialist I is responsible for overseeing the daily operations of the Affidavit process and providing continual training with their team members. Research and verify the accuracy of all attested affidavits and attachments for use in the court. The Portfolio Support Specialist I will maintain, audit and represent records in court for Resurgent Capital Services. This position will report directly to the Supervisor of Portfolio Operations.
Roles & Responsibilities:
Serves as a “Custodian of Business Records” which includes verifying the completeness and accuracy of all records.
Provides depositions and/or trial testimony by representing Resurgent Capital Services in court.
Interacts directly with outside law firms, court personnel, and in-house counsel regarding affidavit content.
Understands and accurately explains the account acquisition and record keeping processes to both internal and external sources.
Analyzes and reports on all daily affidavits processed.
Provides support and coordinates actions to resolve any issues that may arise.
Cross trains staff in designated areas.
Conducts legal research as needed.
Process incoming and outgoing mail from multiple sources.
Achieves Notary Public certification and perform Notarizations.
Develops proficiency in reviewing Affidavit requests for specific templates.
Develops proficiency in reviewing one off affidavit requests.
Develops proficiency in reviewing Assignment of Judgment requests.
Assists in the setup of new Servicers with the Affidavit process.
Serves as a resource to other in the departments.
Acts as the liaison for assistance needed from External Servicers, Directors and Legal.
Maintains the affidavit inbox for questions and assistance needed from external/internal resources.
Maintains the File Download Exception folder and notify Servicers of errors in file naming convention used.
Qualifications & Skills:
2-3 years of related experience required, preferably as an Operations Specialist and/or experience working for law firm.
Strong problem-solving skills required.
Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
Excellent work ethic and exceptional attention to detail.
Must be able to work under pressure.
Ability to work within deadlines to complete projects on time.
Must be able to maintain confidential and sensitive information.
Must be comfortable working in ambiguous and/or stressful situations.
Flexibility to changing priorities and capacity to handle multiple tasks are often required of this position.
Must be able to work on a team or independently with minimal supervision.
Must have the ability to effectively represent Resurgent Capital Services in industry and/or public meetings and interactions.
Aptitude to use a wide variety of computer applications (SQL, Access, Excel, Visio).
Ability to accurately interpret results against defined criteria.
Position does include travel less than 25%.
Educational Requirements:
College degree and/or Paralegal Certification preferred.
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Skills Required
- 2-3 years related experience (Operations Specialist and/or law firm experience)
- Strong problem-solving skills
- Strong communication, analytical, multi-tasking, and organizational skills
- Exceptional attention to detail and strong work ethic
- Ability to work under pressure and meet deadlines
- Ability to maintain confidential and sensitive information
- Comfortable working in ambiguous or stressful situations; flexible with changing priorities
- Ability to work independently or on a team with minimal supervision
- Ability to represent the company in industry or public meetings
- Aptitude with computer applications including SQL, Access, Excel, Visio
- Achieve Notary Public certification and perform notarizations
- Willingness/ability to travel up to 25%
- College degree and/or Paralegal Certification
What We Do
Resurgent Capital Services, a member of the Sherman Financial Group, is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. We manage accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Currently, we have offices located in Greenville, SC, and Cincinnati, OH.
