About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
Specialist I, Inbound Correspondence Processor uses their process knowledge to review and disposition Correspondence. This position will report to Supervisor, Inbound Correspondence Processing.
Roles & Responsibilities:
Ability to work in a detail oriented, time sensitive environment
Strong time management skills
Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards
Ability to handle confidential material in a professional, ethical manner
Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone and by email
Exhibit excellence in customer service and the ability to serve others
Professional appearance and attitude
Proficient with Microsoft Office
Sitting and reading for long periods of time
Skills & Qualifications:
1-2 years of related experience
Good understanding of FDCPA and state guidelines outlined in Core P&P
Strong effective communication (oral and written) skills, strong organizational/time management skills, and attention to detail
Advanced analytical skills and process-oriented mindset
Excellent work ethic and unquestionable integrity
Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and aptitude for learning new systems
Educational Requirements:
High school diploma or equivalent work experience desired
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Skills Required
- 1-2 years of related experience
- Understanding of the Fair Debt Collection Practices Act and applicable state guidelines
- Strong oral and written communication skills
- Strong organizational and time management skills
- Attention to detail
- Advanced analytical skills and a process-oriented mindset
- Excellent work ethic and unquestionable integrity
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- High school diploma or equivalent work experience
What We Do
Resurgent Capital Services, a member of the Sherman Financial Group, is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. We manage accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Currently, we have offices located in Greenville, SC, and Cincinnati, OH.
