Specialist, HR Operations

Ready to be a Titan?
We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. 

The Specialist, HR/People Support Operations plays an integral role in supporting our Armenia office, ensuring complete and accurate employee files are maintained and supports a thoughtful and effective employee experience. The role is both administrative and operational, and will be responsible for both actioning operations tasks, as well as ensuring data integrity across our systems to support ServiceTitan as we continue to grow. 

What you'll do:

• Manage HR Ops’ support channels and transact data changes or respond to questions and requests that are submitted

• Regularly audit HR Systems (internal and external) to ensure data integrity, accuracy and consistency

• Prepare and distribute new hire paperwork and ensure timely completion and manage custody and handoff of all new hire documents to ServiceTitan’s external compliance partner

• Ensure new hires are set up in Workday and other relevant systems with data accurately completed and filled out

• Conduct regular audits of HR data to identify and correct discrepancies across systems

• Serve as a point of contact for employee inquiries and HRBP support, assisting employees with HR Ops related questions

• Oversee the management of employee annexes and orders ensuring all necessary documentation is completed, accurate and filed accordingly

• Collaborate with HR Centers of Excellence on routine and new program rollouts and process changes, and assist with communication and adoption training

What you'll bring:

• High attention to detail and excellent organizational skills

• Excellent verbal, written, interpersonal and communication skills are required

• Proven ability to effectively manage a large workload that has multiple, conflicting priorities

• Strong analytical and data validation skills, experience with reporting and data analysis

• Must have strong Excel/Sheets skills

• Ability to prioritize daily issues, tasks and projects in a fast-paced environment

• Proficiency in HRIS systems (Workday is an asset)

• Sound knowledge of Armenian Labor Code

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 2-4 years of experience in an HR admin or coordinator role

• Ability to handle sensitive information with confidentiality and professionalism

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.