Specialist, HR Administration

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity  

This position works out of our Abbott Park, IL location in the CHR Corporate Human Resources division. This is an onsite position. 

As the HR Professional you will be supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations administration with working knowledge of HR principles. Manage multiple channels of work and increased scope and complexity with solid degree of collaboration.  Assigned projects are medium in scope and complexity; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations. This position is responsible for collecting recovery obligations tied to US HR Programs. Recoveries include but are not limited to the following: payroll overpayments,  sign-on bonus, relocation, tuition assistance. Any actions taken can have an impact on Abbott’s image or legal ramifications if not properly handled 

What You’ll Work On 

• Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges. Deal with sensitive data and personal/ financial hardships; handle situations which may require adaptation of response or extensive research.

• Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies. Contribute to the development of new concepts and standards as well as understand various administrative systems (e.g., Workday, Vendor Systems, historical systems) in order to complete analysis.    

• Project Management; focus on excellence in HRSC activities. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars. Also Drives the adoption of the GHRS concierge model. 

• Self-Directed: Responsibility for managing priorities as well as assigning and prioritizing work of other team members, initiating process improvements; accountable for project outcome and deliverables. Identify, communicate (via written and oral), collect, and monitor recovery obligations from employees and former employees. Monitor finance tracking and reporting of recovery funds. 

• Operational Excellence: Initiative and proactiveness to move into further specialization and becoming an expert in a field or to further develop leadership skills; Works with peers in own function of HR Services and collaborating with PCs, BHR, and Finance; Failure to achieve results, erroneous decisions and recommendations can cause adverse impacts to employees, projects, or programs. Meet the HR Budget expectations for annual recoveries. 

• Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure; trusted partner of practice center partners. 

• Work primarily with employees, former employees, managers, practice center consultants, payroll, finance, Business HR, Legal counsel and HR program vendors. 

• HR point of contact for recovery obligations identified by other groups. 

• Resolve escalated issues by working with BHR, Practice Centers, Legal, Payroll and vendors. 

• Work with outside legal counsel on recommendations regarding litigation. 

• Support associates/ specialists to troubleshoot and resolve customer escalations by partnering with Service Center Colleagues, others GHRS colleagues or Practice Centers, BHR, Payroll, ER and/or Legal. 

• Identifies process and service gaps, roadblocks to quality customer service and program management 

• Adherence to Compliance: Promote a compliance team mindset. Follows program processes and protocols per established guidelines, raises red flags. Apply advanced knowledge human resource principles and requirements to support business needs. Counsel employees and managers on complicated issues according to established policies and procedures. May be required to testify about recovery record and interactions in court by Legal counsel. 

Required Qualifications 

• Bachelor’s degree or equivalent experience in positions where technical, financial and analytical skills have been demonstrated. 

• Relevant work experience in a shared service center or contact center 

• Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary. 

• Human Resources, Customer Services and Project Management experience a plus. 

Preferred Qualifications 

• Expert knowledge in HR service technology tools such as Zendesk and Workday a plus. 

• Competencies Needed: Analytical thinking, Process Improvement, Project Management Support, Self-Directed, Resourceful, Communications at all levels, Collaboration, Cultural Awareness, Problem Solving, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail. 

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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