Specialist - Graphic Design

Company:Mercer

Description:

Job Description

We’re looking for a creative, organized Graphic Designer with strong direct mail experience to support our Voluntary Benefits Communications Team. The ideal candidate produces high-quality, print and digital assets, specializes in direct mail design and production, and thrives managing multiple projects from several communications specialists at different stages of the project lifecycle.

What can you expect?

• Design and produce compelling creative assets for direct mail (postcards, letter packages, self-mailers, dimensional mailers), plus supporting digital and print collateral (email banners, landing pages, brochures, ads).
• Maintain templates for recurring direct mail programs and multi-channel campaigns.
• Juggle multiple concurrent projects originating from multiple communications specialists — prioritize requests, track status, and deliver on time while maintaining quality.

We will count on you to:

• Revise promotional materials at every stage of the approval and print cycle, ensuring accuracy, brand fidelity, and production-readiness.
• Prioritize and manage multiple incoming requests from different stakeholders, staying highly organized and flexible so you can re-prioritize quickly as needs change.
• Collaborate closely with copywriters, communications specialists, and print production vendors to align creative, messaging, and timelines.
• Contribute constructively in creative reviews, incorporate stakeholder feedback, and iterate rapidly to meet project goals.
• Anticipate and solve production challenges—identify potential print or delivery issues early and propose practical, cost- and time-sensitive solutions.
• Maintain high creative and quality standards under tight deadlines while balancing speed and attention to detail.
• Enforce and apply client and internal brand guidelines across all touchpoints; recommend and implement template or workflow improvements to boost consistency and efficiency.
• Organize and maintain project assets, version history, proofs, and production specifications for easy retrieval and auditability.

What you need to have: 

• 5+ years of professional graphic design experience, with demonstrable direct mail work.
• Expert-level skills in Adobe Creative Cloud (InDesign, Illustrator, Photoshop); familiarity with Acrobat preflight and PDF/X standards.
• Bachelor’s degree in Graphic Design, Visual Communications, or related field — or equivalent professional experience
• Strong understanding of prepress, print production, and direct-mail manufacturing (dielines, scoring, perforations, inks, CMYK vs. spot, trapping, color management), plus a working knowledge of mail regulations and USPS requirements (mail sortation, IMb/barcodes, indicia).
• Proficient in digital production workflows, Microsoft PowerPoint, and basic HTML/CSS; able to create and edit presentation-ready slide decks, export assets for web and print, and support email/landing-page handoffs or simple front-end edits.Strong attention to detail and commitment to delivering error-free, production-ready files.
• Excellent communication skills; comfortable corresponding with internal stakeholders and external vendors.
• Portfolio demonstrating direct mail projects, typography, layout, and problem-solving across print and digital.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.