Lending (Product Management & Client Services) department is responsible for contracting and managing all lending contracts for private individuals and business customers. It is important that the file manager considers each file as a challenge to improve quality and increase customer satisfaction.
- To perform all actions with respect to the specific workplace instructions.
- To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.
- To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
- To navigate in several ING tools to look for the needed information or encode results of needed checks.
- To execute and/or monitor sample controls ex-post following the specific rules.
- To give validation for release of funds after having made all necessary checks.
- To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
- To contact BE Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information in English or French.
- To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
- To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
- To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
- Provide CLT assistance in checking the quality of the translation of documents or correspondence from French to English and vice versa.
- Act as the subject matter expert handling end to end processes and deal with the most complex and valuable issues requiring communication or handling in French.
- To be in close contact with the Belgium Central ILM team to manage the inflow, priorities, happy and unhappy flow, including workflow balancing. To work together with the Belgium ILM Central team to optimize processes, look for improvements with the goal to become more efficient and reduce unhappy flow.
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
