Specialist, Entertainment Operations

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Specialist, Entertainment Operations supports the production of entertainment events featuring celebrity talent globally as well as associated administrative functions.

Principal Duties and Responsibilities (*Essential Duties)

• Support the planning and production of USO entertainment events that feature celebrity talent; support key organizational special events.
• Liaise with talent and talent representatives, including handling proprietary and confidential information, scheduling, processing liability waivers, processing contracts and processing military base access/travel documentation for event participants.
• In coordination with the Communications team, support communication flow between departments, third party contractors, regional/local teams and other stakeholders.
• Create as necessary and maintain military location profiles and database.
• Manage data collection and data entry for all entertainment events using USO’s technology platforms.
• Support budget development and tracking.
• Track program measurement and create reports; maintain required event and participant information in data bases.
• Support management and accounting requirements for third party contractors; support procurement requisitions including necessary contracts, quotes and competitive bids.
• Provide general administrative support including processing invoices, credit card reconciliation and scheduling meetings.
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• High School Diploma or equivalent required. Bachelor’s Degree in Communications, Marketing, Public Relations or related field preferred.
• 3-5 years work experience in administrative or support role preferably in the sports or entertainment industry. Relevant experience in a not-for-profit, multicultural, corporate and/or global organization preferred.
• Working knowledge and/or relevant experience in budgeting/financial systems/vendor processing/payments.
• Willingness and ability to work non-standard hours and/or overtime as needed.
• Working knowledge of music, TV, film, sports, pop culture. General awareness of complex cultural sensitivities of a variety of domestic and international locations.
• Strong interpersonal skills and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications and programs including but not limited to Microsoft Office Suite to include SharePoint. Prior experience using social media and online communication tools in a business environment preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.