The Onsite Search Specialist will support AutoZone’s ecommerce product discovery experience across the B2C digital channels. This role is responsible for helping customers find the right products online by improving onsite search, browsing, filtering, product recommendations, and related discovery experiences. The role combines data analysis, experimentation, and practical auto parts knowledge to identify where customers struggle, test improvements, and support continuous optimization of the digital shopping journey.
The ideal candidate is curious, analytical, and eager to learn how customers shop for auto parts online. They should be comfortable working with search and ecommerce performance data, partnering with Product, Merchandising, Catalog, SEO, UX, Analytics, and Technology teams, and using customer behavior to improve product findability, fitment confidence, add-to-cart activity, conversion, and revenue.
- Support ongoing optimization of AutoZone’s digital product discovery experience, including onsite search, browse navigation, filters, product recommendations, and shelf/search results pages.
- Analyze weekly search, lookup, product engagement, null result, add-to-cart, conversion, and customer journey data to identify opportunities to improve product findability and shopping confidence.
- Review customer search behavior to understand how DIY and professional customers look for products, including part numbers, product types, symptoms, vehicle-specific searches, attributes, brands, seasonal needs, and job-based shopping intent.
- Monitor search performance trends and escalate issues or opportunities that may impact customer experience, product visibility, or ecommerce sales.
- Help execute a test-and-learn approach to improving product discovery.
- Support A/B tests, rule changes, synonym updates, ranking adjustments, filter improvements, and other search or browse optimizations.
- Document hypotheses, changes made, expected outcomes, and results to help the team understand what is working and what should be improved.
- Partner with Product, Analytics, UX, and Technology teams to evaluate experiment results and recommend next steps.
- Use auto parts knowledge to improve search relevance and customer confidence.
- Apply automotive and parts-category understanding to evaluate whether search results, filters, product groupings, and recommendations make sense for customer intent.
- Identify opportunities to improve fitment-aware discovery, product titles, attributes, synonyms, category mappings, and related product logic.
- Partner with Catalog and Merchandising teams to surface data gaps that may affect search performance, product visibility, filtering, or customer confidence.
- Support digital merchandising execution.
- Assist with updates that help surface the right products at the right time, including seasonal priorities, promotional categories, new products, high-intent searches, and customer need-based experiences.
- Coordinate with Merchandising and Product teams to understand category goals while ensuring changes are grounded in customer behavior and measurable business impact.
- Help maintain clear documentation of searchandising changes, rules, synonyms, and optimization decisions.
- Contribute to cross-functional communication and reporting.
- Prepare concise updates on search and discovery performance, including wins, risks, test results, and recommended actions.
- Translate data findings into clear, business-friendly insights for Product, Merchandising, Catalog, SEO, Analytics, and Technology partners.
- Support a continuous improvement operating model focused on conversion, add-to-cart rate, product engagement, null result reduction, revenue per visit, and customer satisfaction.
- 1 to 3 years of experience in ecommerce, digital merchandising, site search, product discovery, SEO, analytics, catalog, retail, or a related digital role.
- Foundational knowledge of automotive parts, vehicle fitment, or aftermarket retail preferred; willingness to build deeper auto parts expertise required.
- Strong analytical and problem-solving skills with the ability to identify patterns, diagnose issues, and recommend practical next steps.
- Familiarity with Adobe Analytics, Google Analytics, ecommerce reporting tools, search analytics, or similar platforms preferred.
- Comfortable working with spreadsheets, including Excel functions, filtering, sorting, basic formulas, and data cleanup.
- Interest in experimentation, A/B testing, customer behavior analysis, and continuous optimization.
- Ability to collaborate with Product, Merchandising, Catalog, SEO, UX, Analytics, and Technology teams.
- Strong attention to detail, especially when reviewing search terms, product data, category logic, synonyms, filters, and customer-facing product experiences.
- Clear written and verbal communication skills with the ability to explain insights in a simple, business-friendly way.
- Bachelor’s degree in Business, Marketing, Ecommerce, Analytics, Information Systems, Automotive Technology, or related field preferred, or equivalent experience.
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
Skills Required
- Master's degree or equivalent experience
- 3-5 years of experience in finance or accounting
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
