The Role
Supports dormant and unclaimed account governance through reconciliation, exception management, reporting, Central Bank submissions, SOP maintenance, quality assurance, audit support, UAT, risk escalation, and process improvement. The role prepares MIS and dashboards, reviews data quality and rule-engine reports, coordinates fund transfers, advises operational teams on exceptions, tracks complaints and errors, and recommends mitigating controls.
Summary Generated by Built In
Job Title: KYC Onboarding Specialist
Industry: Banking / Financial Services
Client: Leading UAE Bank (confidential)
Location: Abu Dhabi, UAE
Department: KYC Governance, Centralized Operations
Job Purpose
Support the dormant account management process, including performance improvement, data quality, and implementation of system and process changes within the policy framework and SOPs. Provide back-office support for dormant account activities and the department.
Required Skills
Dormant and unclaimed account handling, reconciliation, suspense accounts, MIS and dashboards, Power BI, advanced Excel, SOP writing, QA and audit support, UAT, risk escalation.
Preferred Background
Retail or personal banking operations, KYC, account services, or Central Bank reporting.
Requirements
Key Responsibilities
- Follow departmental policies and SOPs for dormant account management.
- Review breaks and exceptions from dormant account reconciliation, escalate them to the relevant teams and follow up for resolution.
- Review the daily Power BI report, mark dormancy status for HNI customers and share it with HNI RMs (AMO only).
- Analyze monthly DWH Rule Engine reports for unclaimed accounts.
- Prepare the monthly funds transfer file of unclaimed amounts to the Central Bank, coordinating with DWH, TBO and Payments.
- Reconcile Unit Suspense accounts and prepare MIS and dashboards.
- Advise the AMO team on manual processing of exceptions and on marking and removing "Court Case" flags.
- Update SOPs and manuals and keep up with policy and product changes.
- Log complaints and errors, find root causes and track error trends monthly.
- Support internal quality assurance, audits and closure of non-conformities.
- Manage UATs related to system and process changes.
- Escalate risks and recommend mitigating controls.
- Recommend process improvements for efficiency and cost effectiveness.
Skills Required
- Experience handling dormant and unclaimed accounts
- Reconciliation experience, including suspense accounts
- MIS and dashboard preparation
- Power BI proficiency
- Advanced Excel proficiency
- SOP writing and maintenance
- Quality assurance and audit support experience
- User acceptance testing experience
- Risk escalation and control improvement experience
- Retail or personal banking operations background
- KYC experience
- Account services experience
- Central Bank reporting experience
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The Company
What We Do
TalentOne is a UAE-based recruitment and staffing partner and a PureHealth asset. It connects skilled professionals with businesses and provides customized workforce solutions, including recruiting, payroll and administrative support, medical licensing, PRO services, and call-center/customer-service staffing. The company uses technology, AI, data analysis, and industry knowledge to make hiring efficient while helping employers build teams and candidates advance their careers.
