Specialist, Digital Review Team – Vilnius, Lithuania
Are you looking to build a career with great impact in an inclusive and high-performing organization? How about working for an organization committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist, Digital Review Team.
Western Union powers your pursuit
Digital Review Team Specialist will play a critical role in monitoring the flow of work, daily reporting and supporting management with process implementations.
Role Responsibilities
Monitoring the flow of transactions and workload distributions within the team.
Providing support by working on transactions from the real-time queue.
Contacting customers when it’s needed.
Ensuring that compliance regulations are met.
Resolving complex problems independently.
Assisting with escalation calls handling.
Working closely with supervisors and quality teams to share best practices.
Role Requirements
At least 6 months of experience working with Digital Risk and Digital Customer verification tasks is needed.
Knowledge of Snowflake is a huge bonus.
Experience in analysis and reporting in a related field.
Strong analytical, organizational and customer service skills.
Intermediate knowledge of MS Office programs.
Excellent communication and interpersonal skills, with the ability to effectively coordinate work, support team members, and collaborate with stakeholders.
Fluency in English with outstanding verbal, written, and listening skills is mandatory.
Willingness to work in rotating shifts, including weekends and holidays.
Work Shift
Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
This specific role is eligible to receive conditional Spanish language allowance
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Salary
The monthly gross base salary range is 1,812 – 2,416 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
08-15-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- At least 6 months experience with Digital Risk and Digital Customer verification tasks.
- Experience in analysis and reporting in a related field.
- Intermediate knowledge of MS Office programs.
- Strong analytical, organizational and customer service skills.
- Excellent communication and interpersonal skills; fluency in English (verbal, written, listening).
- Willingness to work rotating shifts, including weekends and holidays; hybrid work with minimum three days per week in office (Vilnius).
- Knowledge of Snowflake.
- Ability to resolve complex problems independently and assist with escalations.
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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